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DocBright (docbright.com) has 218 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
docbright.com
Website
docbright.com
Category
Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: August 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Quick and efficient response time. Very thorough treatment plan!
LB
Lauren B.
Quick response
Quick response, accurate diagnosis and prescriptions that solved my problem. Derm is quick to respond to the other questions I’ve had along the process.
LI
Lies
I’ve been lied to!
I’ve been lied to!! After I submitted my information my treatment plan turn around was the next day. I was super excited to go to the pharmacy to get my prescriptions and start my treatment. Unfortunately, the prescriptions weren’t there so I reached out to the doctor to send them again. The doctor and her team said they sent over the prescriptions and personally called, talked to a pharmacist, and confirmed they were ready to be picked up. I went to the pharmacy and again they had nothing on file. They even checked their entire pharmacy system and nothing. I confirmed that neither of the prescriptions were ever attached to my account, let alone picked up, like I was informed by the doctor’s staff multiple times through email. I was lied to and ripped off! I know that the prescriptions were never to sent over, the pharmacist never confirmed they were there and it’s literally impossible for them to be picked up since they were never on my account to begin with. Total scam. Save your money!
Response from DocBrightAug 3, 2022
Hello! This is Jared from DocBright’s Care Team. We are so sorry to hear of the issues you are having at your pharmacy. Rest assured, we can help get this resolved right away. We haven’t heard from you until now, so if you can please email [email protected] and include your submission ID, we will ensure that we contact your provider and pharmacy immediately and either have the prescriptions resent to the pharmacy and verified over the phone, or sent to another pharmacy. I do see in our queue that all finalized cases have had their ePrescriptions sent and received by the pharmacy. In some cases, the pharmacies have issues receiving prescriptions, so if that’s the case we will manually verify with them or send it to an alternate location nearby. Rest assured, we are here to help get this resolved right away, and will even offer a refund under our 100% satisfaction guarantee. We want you do have a smooth experience every step of the way! Again, our apologies for any issues along the way thus far, and we look forward to your email so that we can get you the care you expect and deserve. -DocBright Care Team
AN
Antonio
Horrible experience
Horrible experience do not go to them. Made a submission on June 20th and have not heard back but i did get an email to review their service that I never received. I have been contacting them for 2 weeks only to be ignored and gas light. I spoke to a doctor from the company and was told he would look into my case and get customer service on it within 24 hours as it had been 10 days since I made a submission. I heard nothing back and have been emailing them only to be ignored. It is now day 15 since I submitted. I have been ignored stay away after multiple attempts and spoke to a live person stay away and don’t be scammed.
ME
Melvin
Quick & Easy
Quick & Easy. No wait time.
AW
Ashley W.
Fast and efficient
The response was incredily fast and the treatment has worked! Thank you!
LB
L B.
Dermatologist was quick and thoughtful
After I accepted the recommended physician, I was asked to leave photographs and a description of my issue. Within 24 hours the doctor had reviewed my information and asked me for more pictures to clarify his understanding of my dermatological concerns. He called me and we had a nice, thorough conversation at the 24 hour mark from when I initially submitted photographs. I had a treatment plan and a prescription waiting at the pharmacy by the next morning. 10/10 would recommend for ease of use and because the dermatologist was pretty awesome.
AH
Ann H.
No contact from DocBright
I paid, submitted pictures, received a receipt of payment and have been waiting FOUR business days, excluding the weekend, for follow up from DocBright. They say they will get back to you in 24 hours. I have emailed twice, which they say is the fastest way to reach them, but no response. I have called but you get an automated message and then the system hangs up with no ability to connect to a person or leave a message. I have texted and guess what? NO RESPONSE!!! If I can't get treatment then just refund my money! What a scam! I do not recommend.
Edit 4/20: I had checked my spam folder several times over several days and there was no report. When I finally received a response on 4/19, I was told I would get my report ASAP. If ASAP means almost 9 hours later, my version of ASAP is different. The next most disappointing thing is that I was referred to go see a dermatologist in person because they couldn't decide if I had condition A or B. However, I did mention that I had previously been diagnosed with condition A but apparently previous diagnosis doesn't matter. I also do not feel that the physician actually read my comments on my condition otherwise it would be pretty clear that combined with a previous diagnosis and my signs and symptoms, it would be condition A. It doesn't take a rocket scientist to put this together and, I believe that as a current healthcare provider working in an ER, this is just poor. Again, would not recommend, just glad I will hopefully be refunded. When my refund actually comes through, I will post.
Edit 4/22/2022: I was refunded on 4/21/2022
Response from DocBrightApr 20, 2022
Hi Ann! Thank you so much for reaching out. We looked into your case, and it appears that your submission was responded to with a treatment plan within about 26 hours. We also resent it to you yesterday in case it went to your spam the first time. Since the response was outside of our 24 hour window, even if only by 2 hours, your payment was automatically refunded under our 24 hour guarantee. You should see that back on your card within 7 business days. We only received an email from you on 4/19, which we responded to as well. If you did not receive it, please check your spam folder. We sincerely apologize for the slight delay, as this is not the experience we promise. We hope that we've resolved all of our concerns, but if not, just let us know. We are here and more than happy to help in any way that we can. -DocBright Care Team
