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DocBright (docbright.com) has 218 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
docbright.com
Website
docbright.com
Category
Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: August 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.
Response from DocBrightAug 26, 2024
Hi there! Thanks so much for your review. Rest assured, we are here to help! Provider on our platform send most prescriptions with 2 refills for a total duration of 90 days. You may be running into trouble if you didn't try to contact your pharmacy to initiate the refill. Since they have it on file, all you need to do is contact them to refill it. In the event that you are having issues, we are here to help. Simply email us at [email protected] and we will be able to assist right away. We look forward to the opportunity to continue to provide you with an awesome experience. -DocBright Care Team
RA
Rachel
Please stay away from this scam
Nowhere on the site does it say that a prescription only lasts 3 MONTHS. So you need to pay these guys every 3 months if you want to have an ongoing medication. That's a scam. Very shady.
Response from DocBrightMay 29, 2024
Hi Rachel - thanks for your feedback. We are sorry to hear that you were unhappy with your experience. We do our best to not be shady by putting as much information as possible--including medication duration details--on our website and in our sign up flow. We are sorry we failed you this time around. The duration of each prescription can vary depending on the medication. Providers will only send for a medically acceptable duration that is determined to be safe. While we cannot share what medication you were prescribed, we can assure you that the duration prescribed was done so with your health and safety in mind. That will always come first. The good news is, all you need to do is submit a follow up case when you're ready for additional refills. We've made the process super simple. Also, I want to make sure you are happy! If you can email [email protected], I'd love to make this right for you. Your satisfaction is also a top priority. We hope to hear from you and we hope to have the opportunity to make you smile today :-)
-DocBright Care Team
SG
SG
No Response to Emails, Can't Pick Up Medication
I'm disappointed because I really wanted this to work.
I submitted a consultation and paid the fee. As promised, within 24 hours one of the dermatologists Dr. Chacon emailed me a treatment plan and sent the rx to my pharmacy. That's when the problem began. The pharmacy needed her approval for a 90-day supply of one medication. After a few days, the med still wasn't approved, so I replied to Dr. Chacon's email and let her know (the treatment plan says I can reply directly to the email). After a few days, still no response so I emailed careteam at docbright.com to request some help. Still no response.
I haven't been able to pick up the meds that are available because it would void the money back guarantee. I wanted to warn others about my poor experience with DocBright.
Response from DocBrightOct 2, 2023
Hello! We are sorry to hear about the experience that you had. Rest assured, we are here to help. We understand how frustrating it can be to be waiting on prescriptions from the pharmacy. Our providers work hard to provide all necessary information for authorizations, but please keep in mind that medication authorizations can take as few as 1 day or as many as 7 days. Unforntuatefnly, this process is out of our control once the required information is provided. With that being said, we did receive and email from your recently, and we are working on coordinating with your pharmacy. In any event, you can rest assured that picking up your medications will not void our guarantee in this case. We want to ensure that you have an awesome experience, and get the care you need. If we fail at either of those, we will always make right by you. We apologize for the delays you experienced, and if there is anything else we can do to help, please don't hesitate to let us know. -DocBright Care Team
LU
Luke
No replies after billing
After billing, no replies to emails I've sent to the Dr and the general customer service email addys. This has been going on 3 months now. DocBright replies on here immediately to reviews claiming "We haven't received any email correspondence" or "check your spam folder". After a dozen unanswered emails I filled out the form again and they called in a different medicine. I email again two more times asking about the correct medicine... 3 months, no replies, no help.
AL
Al
Good service first, then ignore
Good service in the beginning, once you've paid. But on my second month, after numerous tries to get a refill never get any reply from this provider. They only have a single email for everything, no phone number, live chat etc. Missing my prescription drugs and have to go elsewhere and do it all over again
Very disappointed and don't recommend to deal with.
RG
Rene G.
No service and no refund
They claim a health profesional will evaluate your case and respond 24hr after you submit your case (payment and pictures included). However, I never heard back from anyone. I proceeded to request my Money back with no answer. Days later when I said I would dispute the charge with my bank, they answered saying to expect my refund within 5 business days. After more than 5 business days, I still had no refund. It seems it was only a dilatory tactic.
Response to Response: I only received the refund when I complained again and notify you I disputed the charge with my bank. You told me the automatic refund didn't go through and proceeded to do a manual refund (thanks to Jared for that). No confirmation was sent (since the automatic refund wasn't sent) and you even ask me to confirm the manual refund. I have the whole conversation in my mail.
I also never received any questions from you. I even checked the spam folder.
Response from DocBrightFeb 19, 2023
**Update 2/24/23**
Hi Rene - per our conversation via email it sounds like your received the refund you expected. We are sorry that we couldn’t be of help this time around but if there’s ever anything we can do to help, we’re here for you. Please don’t hesitate to reach out any time :-)
Hi Rene - as discussed via email, your refund was issued and a confirmation was sent to you. We also attempted to request information multiple times with no response. That information was required to safely provide care. If you still are interested in receiving care, you can still reply to those required questions and we would be happy to treat you for free this time around :-)
-DocBright Care Team
LR
LUIS R.
False Advertisement
Paid. No contact at all from them. Cancelled payment through credit card company. False advertisment.
Response from DocBrightFeb 15, 2023
Hi Luis - We are so sorry to hear that you have a bad experience. We refunded your payment upon your original email request. We have a 100% satisfaction guarantee, no questions asked. We would still love to get you the care you need--on us--so please don't hesitate to reach out if we can be of any assistance. We are here and happy to help! -DocBright Care Team
MS
Munira S.
I have emailed since Sunday
I have emailed since Sunday, no one is responding. I paid $59 and I emailed telling them my email is incorrect, still no response.
Response from DocBrightFeb 15, 2023
Hi Munira - we are here to help! Please email our team at [email protected] and we'll be right on it for you. -DocBright Care Team
