Andy
Didn't deliver service as advertised within 24 hour window (but refunded me and followed through with treatment after ~1.5 months)
First submission I made, I got a timely reply, and 2 prescriptions I need to take daily for it to work, and both had 2 refills but only got 1 each since my prescriber didn't respond to the pharmacy. This means I'm going to be forced unwillingly to stop taking the prescription due to likely clerical error, and I believe you can't communicate to your prescriber after 7 business days, as I was unable to get a reply within this time frame, and can't get this rectified. I've reached out regarding this issue, 3 days no response. I made a new submission and got a receipt of payment and everything was good according to the email, but haven't heard back in about 50 hours, well passed the 24-hr guarantee. I've reached out to customer service and through their website online form, checked spam, NO communication from either the provider I was assigned or the customer support regarding these issues and now I will be regressing in my treatment as a result and out of my $59 USD I paid. Very disappointed. EDIT: as of 2/17, the issue was resolved, I was given a prescription and was also fully refunded for the payment made. Late in comparison to when this started, but appreciated, nonetheless. updated the rating to reflect the efforts to correct the situation. Thank you.
Response from DocBrightJan 6, 2023
Thanks for the feedback! We are sorry that there were multiple issues with your care, and we are so glad that you ultimately got the treatment you expected. Rest assured, the team has already identified the issues you experienced and rectified the problems so that you and others don't experience them in the future. If there is anything else we can do to help, don't hesitate to reach out -DocBright Care Team ***UPDATE 2/17*** Hi Andy - I have great news. We discovered the issue with the receiving pharmacy and your provider is working to renew everything for your right now. You should be getting your refill today! Please email us at [email protected] if you do not receive any notification by this afternoon. ***UPDATE 2/16*** Hi Andy - we are here to help! We’re looking into what the delay might be and will get this resolved asap. We also wanted to let you know that you can communicate with your provider and us any time during or after your care, there is no 7 day limitation :-) Hi Andy - we are so sorry to hear about your experience. This is not at all what we promise, and we are here to help. First, we need to get you a full refund issued right away. Please reach out to us at [email protected] and we will take care of this right away. Once that's taken care of, we still want to do our best to get you the care you deserve. We can confirm your information, pull up your case, and look into what went wrong and see what we can do resolve it. Again, we sincerely apologize, and we are here to help. We look forward to hearing from you. -DocBright Care Team