Distacart.comDista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Distacart.com (distacart.com) has 4,633 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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4,633 approved reviews, newest moderated first
Faith G.
The packages were properly sealed and neat. It was great buying from you guys and I will recommend you guys to my neighbours. I like you guys, please keep it up.
Response from Distacart.comSep 17, 2023
Thank you Faith, for your valuable review! We are glad you are happy with our product and our services. We look forward to hearing from you soon. Customer Happiness Team, Distacart!
ilya
Disaster. Absolutely appalling experience. And I gave them a lot of time to make things right. My worst experience with an online vendor. For order 361241: - August 20th: Order placed with 4 days delivery time. - Contacted the company 8 days later on August 28th, after tracking showed the packages was sent TO THE WRONG COUNTRY. - The team apologised and pledged to fix things. - I was following up every 2 days and there is absolutely nothing happening. No steps taken by the company to make things right in any way. Would you believe that after discovering (on August 28th 16 days ago) they sent the item to the wrong address, they didn't just ship a new order to the correct address with a super fast shipping? Nothing. Today September 13, still 0 followup, latest word was yesterday when the response was (again, for the FIFTH TIME): "We sincerely apologize for the inconvenience caused. The order mistakingly went to Iceland" (an entirely unrelated country). So once again they acknowledge their mistake, but do absolutely nothing to correct it. I am now waiting for 25 days (!) for a 3-4 days promised delivery order, with 0 help from support, 0 accountability, 0 solutions and feel entirely ignored. I will never use them again.
Response from Distacart.comSep 14, 2023
Dear Ilya Gurman, We sincerely apologize for any inconvenience you've experienced. It's our duty to ensure that your shipment reaches your doorstep without any issues. It appears that the seller mistakenly sent your shipment to the wrong location, and we take full responsibility for this oversight. Regarding your order, we understand that you have been waiting for far too long. We will expedite a new order to the correct address with express shipping to ensure you receive your items as soon as possible. We want to extend our sincerest apologies once again and express our commitment to making this right for you. Your feedback is crucial in helping us improve our service, and we genuinely hope you'll consider giving us another chance to serve you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us at [email protected]. We are dedicated to resolving this issue to your satisfaction. Thank you, Customer Happiness Team!
Amol G.
I am still waiting for my order to Ship after 10 days! So no idea about genuinity or quality of the products yet. Every time I call I am given a new story by very polite customer service reps but each one contradicts the previous one. I may change my rating if my order is delivered in the next week and everything is good. ORDER #366359
Response from Distacart.comSep 14, 2023
Dear Amol, We apologize for the inconvenience caused. Please note once the order is placed the vendors need 3-6 working days to process the order and then deliver them to you in 3-5 working days after dispatch. Upon checking, our seller updated us that they cross checked your order to ensure that there are no issues with the customs while in transit, and the concerned customs team responded a bit late to the seller team. Your order is fulfilled and is ready to be shipped. It will dispatched soon and once the order has been shipped, you will receive a tracking link via email. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
DL
Haven't gotten my package. They have been playing around and bsing me for over 2 wks. Are they a fraudulent company? They haven't done right with me. Please avoid doing business with this company. Worst company ever!! #359975 8/16 & ORDER #359994 8/16 I don't believe anything until my merchandise arrives. Till then I hold firm on everything I've said here. I will revise once I either get it or get my money back. Don't tell me anything you've made excuse after excuse. show me through your actions. Like my mom used to say the check is in the mail. Or is it??
Response from Distacart.comSep 13, 2023
Dear Doug, We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment was lost during transit by the carrier. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working with the carrier to trace your orders and get them delivered. Meanwhile, we don't want to hold your money so we have immediately refunded it. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you. Customer Happiness Team, Distacart!
Arty.
"I have been buying from Distacart for the past 2 years. Their service has been good. I have found them very reliable and their service approach and communication has been good -Arty."
Response from Distacart.comSep 12, 2023
Thank you Arty! -Kiran(CEO Distacart)
Kseniia
Excellent products. Great place to order authentic goods of high quality. Support helped along each step of the way, with custom payments as well!
Response from Distacart.comSep 12, 2023
Thank you Karin! -Kiran(CEO Distacart)
customer
Distacart were great to deal with. They delivered the right product in a timely fashion. I will buy from them again.
Response from Distacart.comSep 11, 2023
Thank you for your valuable review! We are glad you are happy with our product and our services. We look forward to hearing from you soon. Customer Happiness Team, Distacart!
Elsie M.
The experience was great as the website set up and info made finding and ordering what I needed quite straightforward. At first, I wondered if it was likely it would get all the way from India to Australia so I was very pleased indeed that I received several emails to let me know my order was making progress. It then arrived as detailed on the expected date and in good condition I really couldn't be happier with their service and have already ordered from Distacart again Thanks so much , Lynn
Response from Distacart.comSep 7, 2023
Thank you, Elsie Mac, for your valuable review! We are glad you are happy with us. We look forward to hearing from you soon. Customer Happiness Team, Distacart!