Danielle
Not recommended for Malaysians
Read all the reviews and took a risk trying to buy an item from India. I will never use this service ever again and I strongly do not recommend it especially if you are shipping to Malaysia. I live in Malaysia and it clearly states that I paid for express delivery which will take 5-7 days on the website and my invoice. However, 6 days after making the payment I still did not receive even a tracking number. So, I reached out and they reverted after two days saying my order will be delivered the next day. I proceeded to ask for the tracking number. Then, someone else replies saying that the order hasn't been dispatched and once it has, I will get the tracking number. I received the tracking number from them next day and it was all in hindi - I google translated it and it clearly says that they created the tracking without sending the parcel and Aramex is waiting for them to send it. Absolutely, horrible service and not a single person on the customer service team is aligned. I've shipped from further countries and received my order within a week with no issues. I made my payment on 7 September. Its 18 September and Aramex is still waiting to receive my items to even begin the delivery.
Response from Distacart.comSep 19, 2023
Dear Danielle, We apologize for the inconvenience caused due to the contradictory emails. It's our responsibility to ensure they deliver the shipment to your doorsteps. There was a delay at the seller's facility. In very rare scenarios, it falls under this bucket. The order was dispatched and the carrier has now updated the tracking link. Our team is monitoring the delivery from our side. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you. Thank you, Customer Happiness Team!