Distacart.comDista (www.distacart.com) is an online marketplace for Indian products. You can find the largest collection of Indian products here, ranging from wellness, beauty, food, fashion, spirituality, and much more! Delivering to 40+ countries, including the US, UK, Canada, and Australia. Customs duties & tariffs included in the final price. Free shipping and 3-5 day priority shipping available.
Distacart.com (distacart.com) has 4,633 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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4,633 approved reviews, newest moderated first
Ankit
Item arrived early and well packed. Great service
Response from Distacart.comAug 30, 2023
Thank you, Ankit, for your valuable review! We are glad you are happy with our service. We look forward to hearing from you soon. Customer Happiness Team Distacart
Lam V.
My medicine has Good expiry dates and authentic products
Response from Distacart.comAug 30, 2023
Thank you, Lam, for your valuable review! We are glad you are happy with our products. We look forward to hearing from you soon. Customer Happiness Team Distacart
manasi K.
I could give them negative stars if I could. When I placed the order on 17th August, the expected timeline showed delivery by 25th-30th August. It's been 9 days and the items are not even dispatched yet. Every time I ping them, they keep saying it's on the way to the genie warehouse and you'll get a tracking number shortly. This has been going on for the last 5 days. And now they tell me the delivery estimate is 10-12 business days after dispatch, not from the order date, and they don't know when it will be dispatched. This is highly misleading information because as a customer I only care about when I'll receive the item. The 10-12 business days 'after dispatch' is the fine print we don't see. We order medicines because we need them ASAP and time is of the utmost essence. One agent I chatted with even gave me the wrong tracking number showing a delivery date of 30th August. I'll never order will this fraudulent company that is only interested in money making and not in providing honest, truthful, good service.
Response from Distacart.comAug 27, 2023
Dear Manasi, We deeply regret the frustration and inconvenience you've encountered with your recent order. Your feedback is invaluable to us, and we genuinely apologize for any shortcomings in our service. Recognizing the significance of timely deliveries, particularly for essential items like medicines, we fully acknowledge that the information provided about the delivery timeline was unclear and failed to meet your expectations. Any confusion stemming from the disparity between the initially projected delivery date and the actual dispatch date is our responsibility, and we apologize for any resulting inconvenience. Once again, we apologize for the less-than-satisfactory experience you've had, and we extend our gratitude for bringing these issues to our attention. Your insights play a pivotal role in our ongoing efforts to enhance our services for the benefit of all our valued customers. Upon reviewing your account, we note that your order was placed on August 17, 2023, with the selected shipping option of 10-12 Business Day Standard Shipping (Post Dispatch) (No food items). Typically, our sellers require 5-6 business days to fulfill and dispatch orders, following which a 10-12 business day delivery period commences once the order is shipped. With standard shipping, orders are dispatched from India to the Genie warehouse in the USA. Subsequently, the order is routed to your address. Tracking details will be shared via email once the order is out for delivery from the warehouse. Your order was dispatched on August 25, 2023, in accordance with the fulfillment time corresponding to the products you selected. Based on the shipping timeframe chosen during checkout, we anticipate delivery to your address on or before September 08, 2023. It appears that you've also selected our priority shipping option for this order, promising delivery within 3-5 business days post dispatch. Please rest assured that all orders are intended to be delivered within the promised timeframe. For comprehensive information on shipping processes, kindly refer to this link: Shipping Details. Once again, we extend our sincere apologies for any inconvenience you've faced and express our commitment to improving your experience with us. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
Prashant P.
**Title: A Disappointing Experience with Significant Issues at Distacart** I recently engaged with the services of Distacart, and I must say that my experience has been less than satisfactory. As a customer, I had hoped for a seamless and trustworthy transaction, but unfortunately, I encountered a series of significant issues that left me deeply disappointed. **Monetary Conversion Discrepancy and Incorrect Cart Value:** One of the primary concerns I faced was a monetary conversion discrepancy and incorrect cart value. Despite the advertised prices, my final transaction amount did not align with what was initially displayed. This discrepancy raised questions about the transparency and fairness of the pricing model used by the company. It is disheartening to witness such practices, as it erodes trust between customers and the Distacart brand. **Non-Working Coupons and Lack of Communication:** Adding to my frustrations, the promised coupons turned out to be non-functional. The coupon codes provided failed to apply the expected discounts, further emphasizing a lack of attention to detail and quality assurance. What compounded this issue was the utter lack of communication on the company's part. My attempts to seek clarification and resolution were met with silence, which left me feeling unheard and disregarded. **Unjust Currency Conversion Practices:** Moreover, I observed that Distacart's currency conversion practices were far from equitable. The conversion rates used led to an unexpected and unjustifiable price increase of up to 20%. This further shattered my trust in the company's integrity and commitment to treating customers fairly. **Inadequate Customer Support:** While I understand that technical glitches can occur, the absence of proactive customer support to address these issues was disappointing. A reputable company like Distacart should prioritize prompt and effective customer service, especially when customers encounter problems that impact their experience and trust in the brand. Unfortunately, this aspect was severely lacking in my interaction with them. **Overall Impression:** My experience with Distacart has left a lasting impression, and unfortunately, not a positive one. The combination of monetary conversion discrepancies, non-functional coupons, lack of communication, and inadequate customer support has raised concerns about the company's integrity and commitment to customer satisfaction. **Recommendation:** Based on my experience, I find it difficult to recommend Distacart to others. I believe that a customer's trust and satisfaction should be a top priority for any business, and I hope that my feedback can encourage Distacart to reevaluate its practices and make necessary improvements. In the competitive landscape of today's business world, ensuring transparency, effective communication, and reliable customer support are paramount to building lasting relationships with customers. It is my sincere hope that Distacart takes these factors into consideration and takes steps to rectify the issues I encountered. **Final Thoughts:** As a customer, I value companies that prioritize their customers' well-being and experiences. My interaction with Distacart has underscored the importance of these factors and has left me questioning the legitimacy of the services provided. I believe that by addressing these issues, Distacart has the potential to rebuild trust and credibility with its customer base. Best regards, Prashant
Response from Distacart.comAug 26, 2023
Dear Prashant Puri, Thank you for sharing your recent experience with Distacart's services. we want to personally express our apologies for the disappointment you encountered during your interaction with us. We apologize for any confusion that may have arisen earlier. The price you are seeing incorporates various components and expenses associated with the overall product cost. When purchasing products internationally, especially from a different country, there are several additional factors that contribute to the final price. These factors encompass domestic shipping within the seller's country, packaging materials, international shipping fees based on weight or volume (whichever is higher) to your location, customs duties, taxes imposed by your country's customs authorities, labor charges for handling and processing the shipment, as well as the seller's profit margin. The conversion from USD to other currencies particularly hinges on the imposition of customs duties. Each of these elements contributes to the overall cost and could elucidate why the final price appears to exceed the initially calculated converted amount. The seller factors in these costs to ensure their expenses are covered and a reasonable profit margin is maintained. Concerning the issue with the coupon malfunction, after reviewing our prior correspondence, it appears that we had requested an image to better comprehend the error and to offer more effective assistance. We have been awaiting your response to proceed with resolving the matter. We extend our deepest apologies for the impression our services have left on you. We truly value your insights and recognize the significance of cultivating trust with our customers. Your feedback will be a driving force for positive transformations within our organization. While we regret that your encounter was not a favorable one, please be assured that your feedback hasn't gone unnoticed. We take your suggestions seriously and are dedicated to reassessing our practices for necessary enhancements. We acknowledge that transparency, proficient communication, and dependable customer support are foundational to a successful customer-business relationship, and we are resolute in upholding these principles. Thank you once again for your candid feedback. We understand that rebuilding trust necessitates time, and we are committed to displaying our dedication to your satisfaction. We aspire to have the opportunity to better serve you in the future and to regain your confidence in our services. Should you have any further insights or suggestions, please don't hesitate to share them. Your feedback steers our journey toward improvement. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team
skharilkar
Excellant service, I ordered and bang on in weeks I recived the Package deliversd on my home address, it was a fast and quick service, it hardly took 3 weeks this was quick
Response from Distacart.comAug 25, 2023
Thank you, Skharilkar, for your valuable review! We are glad you are happy with our service. We look forward to hearing from you soon. Customer Happiness Team Distacart
sakshi S.
My experience with Distacart was quite pleasant. I ordered three products which were shipped from India. I got my package within the set timeframe. The whole process was very smooth. I received my products with good packaging and in good condition. I would recommend everyone to shop from this website. I would shop again from this website whenever required.
Response from Distacart.comAug 24, 2023
Thank you, Sakshi, for your valuable review! We are glad you are happy with our service. We look forward to hearing from you soon. Customer Happiness Team Distacart
GilK
I'm happy with my order! I found the products I was looking for, easily on the website. The prices were OK, but I was more focused on quick and trusted delivery, which is what I received. My order arrived quickly, on the expected date, and exactly as described. All along I received updates by email, and overall I received a very good service. Certainly going to buy again from this site and supplier.
Response from Distacart.comAug 23, 2023
Thank you, GilK, for your valuable review! We are glad you are happy with our products and our service. We look forward to hearing from you soon. Customer Happiness Team Distacart
Vikram F.
Very satisfied! Excellent packaging, service and delivery of the items as ordered!"
Response from Distacart.comAug 22, 2023
Thank you, Vikram, for your valuable review! We are glad you are happy with our products and our service. We look forward to hearing from you soon. Customer Happiness Team Distacart