Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com Reviews | Read Customer Reviews of distacart.com

Distacart.com reviews

4,633 approved reviews, newest moderated first

Mohammad I.
Dec 25, 2023
Amazing platform
Amazing platform
Response from Distacart.comDec 26, 2023
Thank you, Mohammad Irfan, for your valuable review. Customer Happiness Team, Distacart!
Report
Hina S.
Dec 24, 2023
Distacart. One Stop Shop
Ordered some amazing sweet delicacies from Karachi Bakery India through Distacart. Distacart is offering more than 100,000 products from 2,000 plus brands, with free delivery to 30 plus countries within 5 - 7 working days.It was an amazing experience shopping through Distacart. Highly recommend it!
Response from Distacart.comDec 25, 2023
Thanks a lot, Hina, for your valuable review! It's fantastic to hear that you're happy with our product and services. We look forward to hearing from you soon and serving you even better. Customer Happiness Team, Distacart!
Report
Riz K.
Dec 23, 2023
Took over 2 months to get meds
Took over 2 months to get meds. Now after another month FedEx sent me notification to pay them additional $16 for handling or whatever. Absolutely disappointed. Could have gone stuff faster on ebay or ordering straight from supplier. Will not use this company anymore Unreliable
Response from Distacart.comDec 24, 2023
Dear Riz, We apologize for any inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Your first shipment was stuck in customs and delayed for clearance. In very rare scenarios, it falls under this bucket. As the process was delayed and we didn't want our customer to wait, we immediately asked our seller to reship your order and finally delivered the second shipment. Regarding the duty or tax payment, we request you ignore the same as the first/original order was not delivered. Please reach out at [email protected] or call us at +18552534782 for more clarification and we'll be happy to assist you further. Thank you, Customer Happiness Team!
Report
Lina M.
Dec 22, 2023
Great store and awesome service!
I had a problem with the delivery and throughout this time they were in touch with me and supported me. In the end, I even had the parcel shipped by another delivery service, as I requested. I'll definitely recommend this store to my friends!
Response from Distacart.comDec 24, 2023
Thanks a lot, Lina, for your valuable review! It's fantastic to hear that you're pleased with our product and services. We look forward to hearing from you soon. Customer Happiness Team, Distacart!
Report
customer
Dec 21, 2023
The client service were great and they…
The client service were great and they went out of their way if I had questions to respond asap. The product I bought is excellent and I can only find it on Distacard. Great company to buy from! Great service!
Response from Distacart.comDec 21, 2023
Thank you Ilze! -Kiran(CEO Distacart)
Report
Kashinath Y.
Dec 19, 2023
SCAM
Hi all I have placed order for Ayurvedic medicine from India. Paid full £23.26 for the purchase. However when I recived the shipment, courier company notice to pay me additional £7 for VAT and Admin. This additional amount was not mentioned during purchase. I tried contacting the Distacart till today reply. Please be CAREFUL WHEN PURCHASING DISTACART, EVENTUALLY YOU MAY GET ADDITIONAL SURCHARGE. I felt like I was scammed
Response from Distacart.comDec 20, 2023
Dear Kashinath Yalamalli, "We apologize for the inconvenience caused. Ensuring the smooth delivery of your shipment is our responsibility, including the payment of duties. We noticed your email on December 19, 2023, regarding FedEx requesting duty payment. Our team has asked you to share the invoice or payment link to settle the duties from our end and is awaiting your response. If you have already paid the duties, kindly share the proof of payment with us so that we can initiate a refund from the seller." Thank you, Customer Happiness Team!
Report
Manpreet K.
Dec 18, 2023
Very good service and quick delivery
Very good service and quick delivery
Response from Distacart.comDec 18, 2023
Thanks a lot, Manpreet Kaur, for your valuable review! It's fantastic to hear that you're pleased with our product and services. We're eager to stay in touch and hear from you soon! Customer Happiness Team, Distacart!
Report
Pravin P.
Dec 15, 2023
Excellent product and service.
I recently bought some herbal medicine from Distacart and my experince dealing with them was nothing sort of amazing. The product was fairly prized. Also,they followed up my shipment on every step to make sure it arrives without any hassel. I even got a message from the CEO making sure i was totally satisfied with there product and service. I highly recommend this online store and thank them for there A1 customer service.
Response from Distacart.comDec 15, 2023
Dear Pravin Patel, We extend our heartfelt thanks for your incredibly valuable review! Your satisfaction with our product and services delights us immensely. We are enthusiastic about maintaining this connection and eagerly await hearing from you again soon! Customer Happiness Team, Distacart!
Report