PC
Fake Fake....
The company sells fake products. I ordered a product called "miduty" from this website. However, I received a product with a seal that was opened, and the inside medicine was not the same as the original. The seal on the bottle did not appear to be original, as it looked like it had been stuck on separately with glue. I have been using Miduty products for almost a year and have never received any product with a broken seal. When I contacted customer service, they replied saying that customs had opened the package. The customer service was poor; their only response was "Thanks for the understanding." I strongly advise against buying anything from Distacart, as they seem to be selling fake products.
Response from Distacart.comJul 11, 2024
Hi, We apologize for the inconvenience caused. We only work with original manufacturers and authorized sellers. We have a strict policy against fake products and do not entertain such products and sellers on our platform. The brand 'Miduty' is an onboarded partner brand with us and their products on our platform are original. The color of the product was changed by the brand and is available now in the variant you received. Regarding the open seal, it seems the customs at the destination may have opened the bottle. We have received your product images and have informed the seller to assist with a resolution. Thank you, Customer Happiness Team!