Shazal
Horrible Customer Service
The shipping company delivered my package to the wrong address which they provided a picture of and it had the address on the door frame, which wasn’t my address that I ordered to. I emailed the company, I was asked to send them a picture of my house door, which shouldn’t have been needed because the shipping company provided the picture of delivering my package to the wrong address but I still sent it. I was told they’d get back to me on 1-2 days. I waited 3 days after not hearing from them and emailed them again to ask about the status and I got no response from them. Save your time and energy and not order from these people.
Response from Distacart.comNov 4, 2024
Hi Shazal, We sincerely apologize for your experience and understand how frustrating this situation must be for you. It is our responsibility to ensure that your shipment reaches you correctly. Our logistics team is currently inquiring with the courier partner about your order, but it is taking longer than expected to receive a response. Once we get an update, we will inform you on priority. Please reach out at [email protected] or call us at +18552534782 for more assistance, and we'll be happy to help you further. Thank you, Customer Happiness Team!