Totoro
Missing Products and Unresponsive Tracking
I really enjoy their products and have been happy with them in the past. However, I am very disappointed and frustrated with my recent order. My order was shipped in separate packages. One of the products was dispatched later than the others, but surprisingly, that product arrived before the rest of my order. The products that were dispatched earlier still have not arrived. Unfortunately, the tracking number I received for the remaining products does not work, so I have no way of knowing where my order is or when I can expect it to arrive. I have also sent a few emails asking for an update, but I have been waiting to hear back and still have not received any information about the status or location of my products.
Response from Distacart.comOct 5, 2026
Dear Totoro, Thank you for your review. We’re pleased to know that you have enjoyed our products and were happy with your previous orders. However, we understand your disappointment with the current order and the inconvenience caused by the separate shipments. Upon checking, we are unable to find any order details. We request that you share the required details (order number or registered email ID) via email. This will help us to assist you further. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team!