dispatchhealth.com is listed under Hospital & Emergency.
dispatchhealth.com (dispatchhealth.com) has 68 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing68 approved reviews, newest moderated first
Anne L.
Zero stars !!! Gave them my insurance cards (Took copies at visit). For the past 3 months have been receiving bills due to them not submitting to my insurance. The last one was stating they were sending to collections. I will be contacting the Attorney General office if this does not get resolved!!! Do not use this company !!!
Jaime W.
Three times now, Dispatch Health has erroneously billed our insurance as home health instead of urgent care resulting in huge medical bills and hours on the phone in order to attempting to get the issue resolved. The practitioners are amazing and we used to recommend this company to everyone. Now, I tell everyone to avoid this company at all costs. No one wants to pay almost $1000+ for a few visits for kids with colds when our urgent care copay is $30. This company should be charged with fraudulent billing.
Jim
Yesterday I made an appointment for today between 11AM and 6PM. No one ever showed up and no one ever called to confirm my appointment. When I called at 6:30PM to ask for an explanation, they couldn't find my appointment. Then they called me at about 7PM to say they could keep the appointment tomorrow. Then at about 7:30PM a different person called me to ask if they could come tomorrow because they are so overworked. I have no confidence in anything DISPATCH HEALTH has to offer. I declined.
Cervantes
I was told they would be there by 10pm because they were very busy. In less than 2 hours they were at my door. As usual, from the phone staff to the medical team they were prepared, professional, thorough and kind. They even arranged for a visiting imaging service to do a chest xray at my home. Three times I have used them and 3 times they were the best.
Margaret Mary L.
I waited for help from dispatch health so I could stay at home with husband. They came all was good but then did not give me any medicine/Antibiotics said I did not have infection after fighting cough for 10-12 days So 2 days later I went to urgent care received correct diagnosis and an antibiotic. I am finally better
Scott H.
This company SUCKS! Terrible communication and no regard for potential patients. I want to give them the -10 star. We were given a guarantee time between 2-2:30pm for our 10yr old daughter and by 3:30 we called them back and they said someone would be at our house by 10pm. Then we get a call just before 7pm letting us know they are not going to make it. My daughter is super sick and potentially missing her opportunity to get an antiviral like Tamaflu. THIS IS NOT OKAY!!
Michael
Prescription for Paxlovid for Covid was not sent to pharmacy; a system glitch I was told. CSR at dispatch health fixed it and spoke to pharmacist. A 4 hour delay but I wouldn't have known without calling a slammed pharmacist. CSR was sweet, helpful and effective so treat her well. Prescription was ready 30 minutes after she called the pharmacy. They will have to earn a higher score next time though. 3 stars for system glitch, 5 stars for CSR
Kaylynn K.
Nurse Practitioner Jennifer Bailey and Q the EMT were awesome. Our first time using Dispatch Health. They were professional and the service they provided was beyond extraordinary. I will be using Dispatch Health again. Thank you so much!!!
