dispatchhealth.comReviews of dispatchhealth.com

Every team member has been extremely patient and kind in this trying moment of my life. All I can say is “Thank you.” 😇

Kimberly Mulvey, NP arrives with no equipment to do labs as my Dads medical team at Northwestern requested. She insisted my 93 year old Dad go to Emergency Room in spite of medical teams needs for labs only. She expressed herself by raising her voice, enunciating and constantly interrupting. She then had my Dad dismissed permanently from Dispatch for questioning her opinion. Dispatch Health Corporate office supported her decision and did nothing with my complaint. As a result my Dad had to wait additional unnecessary days for different mobile lab and management of his UTI.

They've no business being on Trustpilot. Very unethical. Was contacted upon my discharge from hospital on a Saturday night? Red flag. Inquiring if I had scheduled a post hospital follow up. I was thrilled that they could come to my home and asked specifically if they would draw labs. They confirmed a nurse practitioner could do that and I booked an appointment. Upon confirming the day before visit, I reiterated that labs were my only concern. The man (David) said he'd have to make sure and he'd call back. Well they don't do labs. His misunderstanding. Needless to say, I cancelled. Crisis averted! And shame on them.

I have had 2 positive experiences with Dispatch Health. The first was that they correctly identified that I had Covid in 2022. I then had really great care in March 2024 with a plugged up ear. They took time to check my ear, and did a follow-up by sending an ENT to call me back. It turned out that I had a very serious health issue. Their diligence is awesome.

DispatchHealth Urgent Care prior to 2023 was used 2 or 3 times by my 93 yr old aunt, for falls, x-ray of lungs with cold symptoms and low potassium. All were within 2 hrs as they promised. Care/treatment was acceptable. Unfortunately, March 2024, she needed xrays while she was at a Memory Care facility. She is now 96 and has dementia. She fell and hurt her back, and I didn't want her to spend numerous hours in ER alone as I was out of town. The DispatchHealth/PPX Imaging couldn't give the facility an ETA (which apparently was common), saying they were short-staffed. I called the facility 24 hours later thinking the imaging operated the same as the urgent care part of DispatchHealth, without knowing that it was common for the x-ray techs to come 2 or more days later. I was surprised that my aunt was not seen, no ETA of x-ray tech. I called DispatchHealth, they did not have a record of the order, said I had to call DispatchHealth/PPX directly. I did. They tried to again kick the can down the road and wanted to give me the third-party scheduling company. I refused and said it's their job to follow up. I told them my aunt was still in pain and if they couldn't get there within a reasonable amount of time, they should have said that in the beginning, then I would have insisted she go to the ER. The facility staff also again called for ETA to no avail and was told they were on the other side of town 40 plus mins away doing x-rays there. Finally that evening, approx. 36 hrs or more later, they came and did the x-ray, but only because we followed up and complained about the lack of triage, lack of protocol for assessing patients and especially because of lack of staff. I will not use the x-ray portion of DispatchHealth unless it's not urgent or the patient is not in pain. Terrible disregard for the age of the patient, seemed to care more about the tech's travel time.

Every visit I’ve ever had has been a wonderful experience. This Sunday the 17th I was in immense pain. Mark the technician who came out showed so much empathy. He had to consult a nurse practitioner via conferencing to ensure the medication called in would be a good fit. I’m so thankful that this health business model exists. Thankfully, it was. Within a few hours I could begin to feel a world of difference!

I worked here as a healthcare provider for a year and a half. Very predatory marketing/billing schemes and suspicious hiring and promoting practices!! Taking advantage of us healthcare and insurance like the rest. STAY AWAY. I worked in Arizona and helped this company get 5 star ratings which I regret. They don’t drug test their employees either! I was contacted by Shannon werb ( a dispatch health leader and ceo of array health now) to question me about a negative review of the company I had, which seemed in bad faith. I do not trust these people who take advantage of our current medical system abusing patients and medical labor!

I had a worthless visit with them on December 4, 2023. I gave the tech my insurance card & to this date, they have yet to file the visit with my insurance company. They keep sending bills to me saying I owe. I’ve called them 3 times!! I’m going to report this company as well to the State Attorney General’s Office.