dispatchhealth.comReviews of dispatchhealth.com

I use to really like Dispatch Health but over the last 6 months, I have never been able to schedule an appointment for my 89 year old wheelchair bound mother. I think they don’t like Medicare or Tricare for Life anymore.

I will start by saying that the online experience to sign up for someone to come and see you went well. They did give me a four hour window of time which I thought was kind of long and the website says 60 to 90 minutes. The website also says that a nurse practitioner and a technician will come to your home and the website also refers to this as a clinical team. The two individuals that arrived at my mother‘s house were both paramedics. When I asked about the credential and they told me they were paramedics and that once they screened my mom, the nurse practitioner would do a virtual visit. I was told there is usually only one paramedic that shows up, but there was two because one was training the other one. The one in training was the one that is taking all of the health, history and medication information. That individual lacked professionalism and looked disheveled. He had a long sword type earring pierced through his ear, which I felt looked unprofessional. He lacked ability to have a conversation with an elderly woman. I honestly hope this young man has a lengthy training process because the idea of him coming in to a home by himself is quite scary. I will say the other paramedic was very professional at the end and assisted me with the virtual visit with the nurse practitioner. I wish he would’ve stepped in at the beginning of the visit, I think it would’ve made my mom feel much better.

The PA spent 30 minutes trying to connect her laptop and cell phones (2}. She spent 5 distracted moment doing a BP and temp. She pronounced allergy by 1 minute check of nose. Called CVS with "script" for OTC allergy medicine.NO. Serious sinus infection. Required 3 weeks antibiotics.Insane billing dispute.

This company has proven repeatedly to be a total waste of time. On three separate occasions over the past year, I've spent 15-20 minutes giving patient information over the phone only to have them tell me (AFTER they have all of my mother's contact and insurance information) that they aren't available to come out. Seems like this company wants to be selective about calls and insurance companies they choose to work with. I say that because every time they tell me they don't have availability, I ask them when someone would be available to come, even days out, and they said no one would be available, ever. Do not waste your time with this company in the Denver area. It's a complete scam not set up to help patients in any way.

My son became very sick, and after contacting Kaiser Permanente, we were referred to Dispatch Health. We waited four hours before anyone arrived. When they finally came, they examined my son and wrote a prescription that was supposed to be sent to Walmart. It has now been six hours, and the prescription still has not been sent. Because of this unacceptable delay, we had no choice but to take my son to the ER. This experience was extremely stressful and disappointing. Dispatch Health’s lack of urgency and follow-through put my son’s health at risk. I sincerely hope my son recovers quickly, and I also hope Dispatch Health addresses these serious issues—or closes their doors if they cannot provide reliable care.

Doctor holly is the best and i love dispatch health whose company is the best?They always come help me with my mom.Who is 84 years old and this time?I was sick too, and they showed up.And helped me with my mom thank God for them, doctor holly always listens and helps us and ordered the right medication right before the holiday and went above and beyond with phone calls to the pharmacy and to help me and my mom and is so caring and I'm just so grateful for this company and for doctor holly.

Christopher Flom, the Dispatchhealth RN, who treated my sprained hip, was EVERYTHING a good RN should be and MORE, right down to his WONDERFUL "bedside manner." I could not have hoped for a better healthcare provider than Chris !!!!!

Lauren, Chrissy and Jasmine were a stellar team. They were very professional and hopefully have made the correct diagnosis. They were very attentive and answered every question. We were so thrilled to not have to wait hours at ER or urgent care!