dispatchhealth.comReviews of dispatchhealth.com

I would rate this a -5. I called them to book a dispatch, providing all my information, including insurance details, and they confirmed the appointment. They even sent a text stating they would arrive in 53 minutes, mentioning the providers' names. After they failed to show up, I called again, and they reassured me they would come today. They said they would call me back to specify the time, but that call never came. I called them once more and discovered they wouldn’t be coming today. Avoid them! They should be banned for a service like this. This is a medical issue, not ordering a hamburger.

Every good review is absolutely fake. I've been scheduled 3 different times to have them come out. Last two times for broken/fractured bones. All 3 times they had me waiting all day well after the appt time passed only to say they won't make it. Then said i will be the very first patient tomorrow. 1130am rolls around and they called to say they won't arrive till after 2pm. By the 3rd time I already knew they weren't going to show up YET AGAIN. They must make thier money off of billing scheme or something because they sure as hell aren't seeing patients if they no showed 3 out of 3 times! What an absolute joke of a company!

The terrific team of Keri C. NP and Aubrey H. EMT came out to care for my husband and they were simply wonderful! What is normally a stressful experience for my husband, who is bed-bound, was handled with patience and kindness. We have used DispatchHealth several times and it's always been a good service - but this team was superior. I will be requesting them in the future. Keri went slowly and gently with her care. Aubrey was equally professional and kind. My husband handled the procedure better than he EVER has before! This is what great care looks like. Bravo. Thank you for making a difficult situation so much easier.💙

Two women showed up earlier than set appointment. One of them were very rude talked over me acted like I did not know what I was talking about, Insulted me. Told them to leave and not come back. I see why your rating id 2.0 wish I had looked at reviews before I consented to see them.

The most incompetent and reckless company. Sent someone that could not help and 4 1/2 hours later still no one that could administer iv fluids. This is an 85 year old man that passed out due to dehydration and covid. Shame on you! So disgusted.

They will purposely avoid giving you a doctor's notice school excuse for the child under their care. My child was diagnosed with pneumonia and had to miss a few days from school. His medicine was sent to the wrong pharmacy so we had to wait two days to get it. They won’t email or upload the school excuse to the portal. They want you to pay for it through a third party which is ridiculous. We will never use this service again!

I'm glad to see some good reviews in different parts of the country but it is useless in Richmond, Virginia. First of all, you're lucky if they even show up as they give people a huge window and then call and say they can't make it or they have no showed on people before. It's a wonderful concept but it doesn't work in the Richmond Virginia area. I called for my husband and they did come out and quickly passed the buck, saying he needed to go to the ER for a simple flu which was what we were trying to avoid. It was absolutely outrageous that they will send people to the ER for nothing and cost them more money and defeat the entire purpose of the Home Health visit. The nurse practitioner Veronica, was completely incompetent, rude and condescending. All she did was look at the computer the entire time and never even examined the patient. This is probably the only place she can get a job but this is a wonderful concept if they would hire the right people and stop hiring these people that are lazy and don't want to work and just stare at a computer. I took him to the ER after they left and the ER was just laughing that we were told to go there. He just had a simple flu and we were sent home. All they did was cost us more money in an ER co-payment due to her incompetence. She actually told me he would die if I didn't go to the ER!. She made me sign a medical release. I guess it makes her feel like she's doing something by bullying patients. Her behavior was absolutely insane and I hope they terminate people like this and have this concept work the way it's supposed to because it is a very needed service. However, I will be disputing the co-payment charge with my credit card company due to no service and complete incompetence when we already now have to pay an ER co-payment thanks to her laziness and incompetence and I'm not paying both.

Attempted to reach Dispatchhealth's Houston, Texas office today. Tried calling their # 3 times and each of the 3 times the phone rang, and rang, and rang and ultimately disconnected. No ability to leave message, nothing, nada. Then tried to book an appointment online and with my current symptom a drop-down list of sub-symptoms appeared and if any of those were the case, then they wouldn't book an appointment. All of this despite the fact that my hospital's care team specifically told me to contact them being well aware of symptoms, etc. While dispatchhealth in concept sounds interesting, it fails desperately when trying to book any appointment.