The Walt Disney CompanyReviews of disneyworld.disney.go.com

Disney is no longer Disney! The Magic is Gone! We will never go back. We recently got back from Orlando in March 2022 and had gone to Epcot and Hollywood Studios. It was not like out previous three visits to Walt Disney World. It was aweful...what Walt created is now gone, Save yourself misery and do not go. I will first tell you how aweful Disney is now and then how great it use to be. Here is the NEW AWEFUL DISNEY EXPERIENCE, a. no customer service (no employees are happy working for disney anymore) my children even noticed this, b. the ticket prices are more expensive if you go during any holiday, c. you have to make reservations for the park (not because of covid) but because disney wants you to use your tickets in the days you reserve, e.g. buy two park tickets and you must reserve consecutive 4 days to use your tickets if the days are available, if you do not use your tickets within those 4 days you lose your right to go d. you cannot now ride a ride twice with a fast pass in the same day e. Disney created a terrible new ride system, called Genie Plus which is $15.00 extra per person per day on top of your ticket cost. On Genie Plus you can only book "one ride on the day of your reservation at 7:00 a.m. " This also applies to Disney Resort Guests. This means on your vacation: you have to be on your phone on the Disney App at exactly 7:00 a.m. and hope you can book your one ride of choice on Genie Plus which is the new fast pass now called lightening lane. Then you have to wait two hours from the time the park opens to book another lightening lane pass if you can get one e.g. if park opens at 8:30 a.m. you cannot book your second lightneing lane until 10:30 a.m. so here you are on your holidays again watching the clock until it hits 10:30 a.m. and like an idot trying to get a lightening lane pass. When we went I was on the phone at exactily 7::00 a.m. and I got a pass for 4:30 pm. that day for the Arrow Smith roller coaster at Hollywood Studios At 10:30 a.m. we were on the phone again exactly at 10:30 a.m. after the two hours was up and there were "no lightening lane" passess left for any good rides! How unbelievable. Then at Hollywood Studios the Arrow smith Roller coaster was down all day and we never got to ride it even with our 4:30 lightening lane pass. My children were devasted...thousands of dollars spent on a vacation and no roller coaster ride or any good rides for that fact because Disney changed their ride system. What a mess. Disney is not offering anymore customer service, or great ride experiences. f. For the top two rides at each park you cannot use Genie Plus, but have to pay extra again for an Individual Lighting Lane pass...when we went they were $15.00 each per person per ride. Disney guests can book an Individual Lighting Lane pass from 7:00 a.m. to 8:00 a.m. on the day of there ticket. Those staying outside of Disney which we did can book an Individual Lighting Lane pass at 8:00 a.m. So again, on the day of my vacation, and willing to pay the dam $15.00 extra again for an individual Lightening Lane pass for the new ride at Epcot I was on the phone/disney's app at 8:00 a.m. and ALL THE INDIVIDUAL LIGHTING LANE PASSES BY 8:00 A.M. WERE GONE! g. Why would you go to Disney, when the rides are not operating, you have to pay, and pay, and THEN you cannot even get to ride any rides you want, well unless you want to stand in line for 2 hrs and provided they are operating. BEFORE WE LOVED DISNEY, having gone 3 times. Customer service was outstanding, we could book 3 fast passes for our favorite rides 30 days in advance of our travels and could enjoy knowing we had those passes. And, we were able to get more great fast passes for our favourite rides later in the day. We always returned before saying great things about Disney but no more. Everything has changed.....my family and I were so disappointed with our visit this March 2022. We will never go back... Walt created Disney for people to enjoy and love, which we did on every previous visit and that is why we kept going back and back. What a shame...the Magic that put the sparkle in our eyes is now gone! If Walt could only see what Disney has done. We will now be going to Universal and other parks around the world.

Worst customer service. I was on hold for over 2hrs before I lost all hope and hung up. Also, their new park reservation system is terrible. 1 person in our group of 21 can't get into any park except Epcot.. poor guy.. its his first Disney experience.

Had a complaint so went to magic kingdom guest services. Mary the supervisor threatened us with security for simply making a complaint. I have a recording of this and think public need to know what they are up against if you are coloured. I am awaiting a response from disney regarding this matter.

What do I need to do to get some help? This morning I was in hold for over an hour, this afternoon I was on hold for 4hr and again on hold this evening for over an hour. Does anyone answer the phone?

I think Mr Walt Disney would be disappointed with the way the MAGIC is been spread. My experience with the Stitch Crashes Disney has been so disappointing. The courier (HERMES) is a nightmare and still Disney continue to use them. After a year of collecting these the final Stitch (Mulan) was lost and Disney think that because they have refunded the money everything is okay. What about the disappointment? Children upset? I appreciate that it’s not hardship that children are disappointed it’s also about losing the last of the collection. A disappointed Disney fan.

Love love love disney, happiest place on earth!

My review is about my experience from when I was a kid to present day; and what Walt Disney World has come to be. I am a Florida resident and annual pass holder. Walt Disney imagined this great place for everyone to enjoy and afford. That was his dream. I would bet he is turning over in is grave on how his dream as become with current management. Yes there are Disney Worlds across the world which would make Walt happy to see his creation of Disneyland grew to what it it is today. However, with the current CEO, I truly believe he she’s dollar signs and greed over the ultimate goal the Magic Experience. I have been to Disney in California and Florida since the 80’s. Back then the experience was amazing g from cast members to gifts to the food. Today the higher prices the smaller portion the parks being very dirty and the magic in my opinion has dwindled away because of money and greed. Bob Chapek just sees dollar signs. He is not focusing on the magical experience but how much revenue he can create. The Genie+ is another racket and is nit Magical. His salary doubled over the pandemic with Bob Ofer’s too. They laid off furloughed so many employees during the pandemic but still took a salary. Meanwhile they are short staffed and not everything is open or up to 100%. This is a shame. So where did the magic go straight into Bob Chapel’s bank account. Being that I am an annual pass holder and have the top tier pass the perks are gone. They use to be so much better and lucrative. Now we just have the basic. At least with universal if you get the top tier pass line I have you get premium parking and get discounts for everything not at Disney. It is apparent that a normal family can’t afford a family trip to Disney due to Bob Chapek’s greed. It is truly a shame that either you have to save for a few years or make 6 figures to enjoy the magic which is not there. I hope that the board of directors read our post listen to the customers and bring back the Magic that Walt Disney created for everyone to enjoy.

Disney World is no longer magical… It’s becoming less magical every time we go. It seems to be all about the money. Today we were at the gates of Animal Kingdom when they opened to the regular guests… those of us who weren’t staying in a resort on the property. We walked quickly to everyone’s favorite Pandora ride, Avatar Flight. The line snaked down and around several bends … 80 minute wait. We skipped it, moving on to Jungle Safari… it was closed. We walked through Gorilla Falls and saw one zebra in the distance and three gorillas and crowds of people along the way. We checked the genie plus and it showed four rides open in the whole park. We tried to get in the line for the Lion King Show… the lightning lane was almost as long as the standby line… we skipped it and decided to leave the park. As we were walking out, we were thinking about all the people there and how disappointed they were going to be with their day of long lines and the crowds. As we walked through the exit we passed a steady stream of people walking in to a park that was already crowded. We have no interest in returning to Animal Kingdom… it has lost its magic for us.