DiRxReviews of dirxhealth.com

I had a very common medication on auto refill with them. They did not refill it because they did need not have the medication in stock but I was sent no notification that they weren’t refilling it. I went into my account to figure out why it hadn’t shipped and the website stated that they were waiting on information from my doctor. I spent time on the phone to get my doctor to reach out again and they confirmed that they did. When my medication was still not refilled, I called DirX. I was informed that actually they had been out of stock for a month and they had forgotten to email me because they are a small company and have to manually write out the emails. They said it was back in stock but it would take 1-3 days to process my order and another 5-7 to ship. I told them I had run out of the medication and they stated there is nothing they can do to expedite. I immediately moved all my prescriptions to another pharmacy.

My wife and I are in the second year of the Annual Savings Plan. The first year or so DIRX was great. But then they started running out of stock and not filling orders. Several months ago they told use to get our RX's filled elsewhere while we still had open RX's with DIRX. I just spoke with them and they told me our RX's had expired and they had faxed requests to our doctor. The RX's had not expired when the orders were placed.

Up until about 8 months ago, I would have given them a score of 5. But the last two shipments have been late, the current order I have been waiting almost 2 full months from the original ship date, and I still don't have the medications. They just keep telling me that they got a huge shipment and are behind. I don't think they realize our lives are literally on the line when they just decide to not send the medications we need. I have been out of mine now for about a month and a half.

Been using DiRX for a couple of years. It worked well initially but now every 90 days my prescriptions are delayed. I have had them delayed as long as 2 months. The excuse is always we are supply problems. However, they will send you an email telling you your order is being prepared but if they are out of a medication they just let your order sit there and don’t inform you. Then on top of a two month delay they decide to still send their packages USPS! Sorry we are two months behind but we thought another 7-10 days USPS delivery would add to the experience. Go somewhere else.

can't go wrong

They were great at first. I loved their annual plan and they sent my meds out every 90 days like clockwork. Now, no annual plan, my meds have been "Pending" since 8-15-24 and still no end in sight. I called and they said they couldn't do anything but wait in the queue. They "are behind." They have been pending for weeks. I had to have my doctor call in new prescriptions to a local pharmacy just to get my meds. Do NOT recommend!

Ran out of medication 10 days ago. Still haven't got my order. And they still charge me on my medication. Last medication I got over two months ago.

hosp sent prescription for 30 pills with 2 refills. Dirx cant read. They are processing it for 10 pills with 2 refills. Instuctions say take one pill daily. It should be filled 30 pills with 2 refills each for 30 pills, not 30 pills divided over 3 months. Do not use this pharmacy. Cant get to a supvr to clear this up! HORRIBLE!