DiRxReviews of dirxhealth.com

Horrible experience. Set up profile and added a credit card. Doctor sent the Rx. I called 8 days later and they said I didn’t have an account. Then they found it. Then they said I did and they have my Rx. It would be 7-10 business days to get it (website says 2-5). The rep somewhere not in the US said that “you can’t just have your doctor send us the prescription, you have to call us and tell us to process it, we don’t call you. We’re not like a regular pharmacy.” I told them to forget it and I removed my CC and had the doctor resend to CVS. Stay away.

medicine repeatedly not available when needed. I paid for the annual "all prescriptions at one price" program and twice within the year the medicine was not available and I had to go elsewhere to get the prescription filled. DiRX refused to reimburse for this extra out of pocket expense. now they've delivered the medicine after i've gone elsewhere and refuse to refund

One of the medications used by my husband was never available when he needed it and it was a very important medication. It seemed that they were unable to keep a supply of it in stock. That resulted in us going to our local pharmacy to cover the shortage which, of course, cost additional dollars above the DiRx costs. We ordered 90 day supplies and at least two of those orders were not available when he needed them Not satisfactory. Needless to say, we will not be using them again.

I ordered an RX on June 12th, and after a week I contacted them to see what was going on. Apparently they did not have any in stock and said that I could either wait or have the Rx partially filled somewhere else until it became in stock. I opted to leave my order open because I had a $10 off promo on it for first time order with the company. After a few weeks, they cancelled my order citing that they were still having issues getting it in stock. Today I emailed them and asked if they had them in stock now and they said yes, but they would not honor the $10 off promo from my initial order that they cancelled. They keep telling me they suspended all discount coupons. I find it to be terrible customer service that I would pay one price, only for them to cancel my order and tell me to pay a higher price. I don't mind paying the higher price on the refills, since it is still a great deal, but I find it very shady practice not to honor the deal I was supposed to get with my initial order.

DiRx was very efficient back earlier in 2024, then it went downhill quickly. A common medication I take became out of stock with DiRx, so it was necessary to get it filled locally at a higher price than DiRx. Next time I ordered the same medication, it was in stock but DiRx claimed my provider was not sending in the script, yet the provider claimed they were. I checked with DiRx to make sure the phone numbers I gave to the provider were correct which they were. DiRx sent me an email which also verified the phone numbers for scripts. DiRx would not communicate with me about discrepancies, or about not receiving the script, or that the medication was out of stock. I even switched doctors because I believed DiRx was telling me the truth about not receiving the scripts. If the clinic could not handle calling in a script to DiRx, then it was time to find better healthcare. After reading so many complaints, now I am not so sure who was really at fault. I eventually received an email that my medication was out of stock. Was this actually the problem all along & not that DiRx was not receiving the script from the provider?? Only DiRx knows the answer......

I’m not sure what has gone wrong with DiRX this year, but it’s not good. I’ve been using them for a prescription for my dog for nearly two years and never had major issues until recently. I had a one month supply on auto-refill that always arrived early or on time. In fact, I had a surplus of pills because they would always arrive a little early (awesome!). In August, I realized I hadn’t received an order since June. Apparently the prescription was on back order and my auto refill was canceled. I never received an email or call notifying me of this. So then I had to scramble to get another order and get the prescription back on auto-refill (which also changed the original price I was getting). The last two months the order has been delayed and gets delivered over two weeks or more after the last pill has been administered. I have to call and email customer service to expedite the order each time. This is an anxiety medication that must be administered in a timely manner as withdrawal symptoms can set in if not taken after a certain amount of time. I’m so highly disappointed in DiRX. After this experience, I can’t recommend them. Yes, they are cheap, but the service isn’t good or worth the discount.

I have been a paid DiRx annual member for 2 years. This last year has been completely disastrous. DiRx cannot not get medications from their suppliers and blame bulk purchasers for the problems. DiRx auto-cancels scripts. DiRx requires new scripts when they do not fill scripts on time. DiRx offers boilerplate customer service and apologies which only exacerbate the feeling of frustration when the failed commitment to complete on a contractual obligation does not provide results.

I usually don’t post negative reviews but this company takes the cake for poor execution. I do not recommend them. I was trying to get 90 day prescriptions for five medications but there was always some issue, either the prescription or some internal issue. The real problem is they never contacted me to say there was an issue either via email or phone. waited for meds to arrive only to find out there was an issue after I called. This occurred on three different occasions over a few months, each time I was told things were all set. It’s been almost two months since I placed my first order and I still don’t have 3 of my 5 meds. I am not calling a 4th time. On the plus side, the people I spoke with were very nice tand helpful. I just don’t think the systems on the backend worked appropriately.