DiRxReviews of dirxhealth.com

This company used to be great. Now, they said they don’t have any medication in stock for two of my medications. The first medication they sent me a message about. The second one, they just didn’t fill and it isn’t even in their system. When I tried to transfer the medication to another pharmacy, they rejected the transfer. When I called to remedy the situation, I was put on eternal hold. What IS GOING ON OVER THERE?

I wouldn't trust this company. As soon as DiRX took my payment for their Annual Savings Plan, they said they would no longer be offering the program. No refunds. Then, no surprise, all of my orders have been late (like weeks or even over a month late) or even just flat out cancelled. Still no refund. I'm currently waiting on five prescriptions for over a month that are "on backorder". I think DiRX is just a bank account and a call center.

My very common medication has been out of stock with DiRx since December. I have confirmed that this medication is not experiencing any kind of national shortage. Several further failures compound the issue with DiRx - 1. They appear to have no idea when the medication will be in stock. It also doesn't appear that they attempt to check stock before the medication is due to fill, so you don't find out that it is out of stock until you have run out. 2. They don't appear to have any first come first serve system to fill orders if it does come in stock - they just sit on the order for a month and then cancel it. 3. They hold up other medications in the order until you ask them to ship separately. Overall, if they don't reliably have all your medications in stock using DiRx will be a pain - forcing you to have new prescriptions sent to other pharmacies for the medication they don't have. Maybe they could partner with another pharmacy to send prescriptions that they don't have stock of to?

Stay away from this company. They advertise products on their website that are not available. They made me go through registration, uploading my payment information, and working with my doctor to upload a prescription to THEN tell me the medication I wanted is not in stock. I spoke with customer service who confidently it should be back in stock in 1-2 weeks, and at the 2 week mark I received an email that my order could not be fulfilled and they would let me know when the product is available again. As you can see from the other reviews it seems like their medications are constantly on backorder but they will happily make you waste your time and go through the entire order process before letting you know about that.

Poor customer service..lack of follow-up with phone calls......always out of meds....canceled first order after 30days from 121/14/24, then had to start over (1/14/25), still waiting 1/27/25... I personally would shop it!

Ordered medication on the third, spoke with multiple people saying give it twenty four hours then give it three days asked again was told to wait two weeks and it would be filled, fast forward three weeks and 15 phone calls later had to transfer the rx to a different pharmacy which was actually cheaper and didn't lie about the medication being in stock.

Your order will sit in limbo with the only excuse being "waiting on inventory shipment from manufacturer, no estimated time given". Wow very helpful. I'm going to try using BlinkRx instead.

I used DiRx for 2 years. First year they were great. 2nd year they had serious delivery problems and claimed late deliveries were because of 'sourcing' problems for meds. Several times they failed to deliver critical drugs that my wife needed and I had to pay out of pocket at much higher prices to get them from a local pharmacy. DiRx refused to reimburse me for their problem. I tried to contact their CEO- but they blew me off. I will no longer use them and I suggest others should look elsewhere for discount mail order drugs - maybe Mark Cuban Cost Plus? Not reliable; don't stand behind their product; not customer centric; poor communications; no executive oversight or concern.