DiRxReviews of dirxhealth.com

I think this cmpany is on the verge of going out of business

I have been ordering from them for a couple of years because their prices are so low. However every time my 90 days rolls around from my refills I’m terrified I’m not going to get my meds and it’s finally happened. It has been over 10 days since they initiated the order For a 90 day refill and Nothing. My provider confirmed sending the prescription but no response. They will not reply to emails at all. I am done.

Frankly, I believe most of the positive reviews, those with more than than two stars, are pure fiction. I dealt with this company for over the year and had problems from the start. But persevered due to indeed lower price for the drug I needed and since already spent some time wrestling with them. During this year though their service became even worse (if possible to imagine). Their customer service is a bad joke - incompetent, semi-literate and unwilling. If even you ever can reach them at all - they are not answering the phone now ( regardless when you call) and not responding to emails. IMHO such business should not be allowed to exist in US. Its a shame. Though probably they dont, even if registered in Florida. Most med by mail companies are terrible, to be sure, but this one stands out. I decided to pay a little more and deal with local pharmacy from now on. You have been warned.

I had never even heard of this place before yesterday when a package showed up on my door step. I was a package of Semaglutide. I have never ordered from this pharmacy in my life! I didn’t talk to anyone there to get it and I checked my bank and there was no money taken out from them. WTF!! I cannot get a hold of anyone at the company I was on hold 45 minutes then it hung up on me. I emailed them and I have gotten nothing back!!! Has anyone had this happen? I’m afraid they are going to take money out of my account for it and those drugs aren’t cheap!

Just like all the other reviewers, this is my last time to use Dirx for the same reasons. Delayed medications, no communication informing of delays, scrambling to have prescriptions transferred to other pharmacies and they don't even answer phone calls. Have been calling and emailing all week holding for upto an hour before being disconnected and email is not any better as you get no response. PATHETIC!

I was a customer for a year and a half. That ended today. I’ve had so many prescriptions delayed or canceled because of “sourcing issues,” and these are common generics!! I’ve had several orders delayed without any notification, leaving me in a bind. It got to the point where I would preemptively call every month to make sure they had the medication in stock. They would assure me that my order was in process, and then a week later it still hadn’t shipped, so I would have to call again and again, and get the same story. I’m estimating I had trouble with 40% of my orders over 18 months.The pricing was great, but having to contact my doctor several times over the past 18 months to redirect prescriptions to other pharmacies at the last minute has been a real pain. I’m done.

One has to be constantly calling custom service to get your order shipped out. Then they say that they don't have the med in stock and then takes one month of constantly calling them to get the refund back to credit card. I do not recommend this company

This company is more than happy to take your money but not give your meds. The latest tactic used now is when you call is a recorded message while creepy music. Once waiting for 30 minutes you are then told call back later and disconnected. I did the annual plan more like an anal plan. I've been waiting since March 7, 2025 for my 4th refill on 5 meds. Definitely not worth going to. I'm pretty sure they're going to take your money and run! Not the only time not getting all my meds on time. Had to call and email with only excuses from their customer support.