DiRxReviews of dirxhealth.com

I pre-paid for the Annual Plan, but the company hasn't filled orders, some since April. They claim manufacturers won't fill their orders (Ask yourself why?) and tell me to buy it elsewhere, even though I prepaid DiRx. Florida regulators are aware of the situation. If affected, you can write to the Florida Attorney General, Consumer Protection Division, Office PL-01, The Capitol, Tallahassee FL 32399. and Florida Department of Health, Consumer Services Unit 4052 Bald Cypress Way, Bin C75, Tallahassee, Florida 32399. Both have websites for taking complaints online. Consumers can do something about it if the regulators see this a pattern affecting many.

Trying to get meds since April 30. They said did not hear from physician. Went to physician office and they called to talk to Dirx. Still no meds. Did not have one in stock and did not send any of order. Tried to correct, but they then said did not have prescriptions. Working with physician and Dirx and after a month, still no meds. Cancelled annual membership. Cannot recommend this company at all.

I'd give zero stars if I could. I ordered my prescription that I need to take everyday on May 16th and today June 1st it still is saying that it's pending acceptance for shipping and I have been out of my meds for that whole time. I contacted customer service and they just kept saying stuff I already new and didn't help me at all! Also made a crap ton of bull crap excuses. My doctor sent over the approval and all that for the prescription on the 15th of May.

Customer service is terrible. I’ve emailed twice with no replies over 2 weeks and called a total of 3 times now all during pharmacy business hours and still get no answers. I ordered on 5/16/24 and spoke with my doctor twice that same day asking them to send the RX, they even called me back and confirmed it was sent. I waited a few days and still said pending. I emailed them got no response ever. I called them and was placed on hold for them to contact their pharmacy team. After waiting a while he came back and said they were too busy to answer his call and that I should either wait a few days or call back tomorrow. So then I contacted my doctor and asked to send it again. They again called me back and confirmed they sent the RX again. So I waited a few more days. Called them again and they were not able to talk with their pharmacist yet again to confirm if the RX had been received or not. At that point since I knew the RX was there and had been sent twice, I canceled the first order and ordered it again, thinking a new order may get some attention and the RX was there twice now. My doctors office is great and always does what they say they are going to do and even called me and confirmed twice that it actually had been sent. Now two weeks later it is 05/31/24 and it still says pending. I called yet again and they said they are not able to contact their pharmacy team to check on it and to call back again on Monday. Not to mention the first order I used a $10 off coupon and it wouldn’t let me do that on the second order because it said that was only for first time orders, even though I never actually got to process the first order. I see good reviews for this company and their prices are great, but I don’t understand the problem because there’s no way they don’t have my RX. I have received no response to emails and no updates regarding my order at all. I’m doing this review to hopefully get someone’s attention that can actually get something done about this. They can contact my doctor if need be but I hate to ask my doctor to send the same RX for a third time because this is crazy.

HORRIBLE! Worst customer service EVER! When asked to talk with a supervisor they transfer you straight to a voice mail. Took my money right away over a week ago. Been out of my medicine for 3 days already & they say hopefully in 1-2 weeks I will receive it!

Do not buy from these guys. They delay your medicine for several weeks, 3 in my case. They're very negligent and have rude customer service.

I enrolled in their annual savings program that supposed to cover my medications for a year, and they are not able to fill them. I'm getting emails from them now stating I should re-fill them at a local pharmacy. What did I pay for?

This company is the worst! Inferior medications! Horrendous Customer Service! Extremely slow order processing and shipping!