Hawaii L.
Valerie provided great service
My comments pertain to service provided by four different Direct TV sales representatives whom I spoke with most recently over 2 days in order to establish service as a new customer. The last encounter provided over the phone by Valerie was exceptionally good. The previous two phone encounters with two other reps were good in several ways, however, with one what was discussed and confirmed verbally was not reflected in the final order, yikes! With another, the rep could relax a bit, dominate less, listen more and speak more gently, calmly. One other exposure was in person at Costco, 8 months ago with a sales rep. on Maui. She did a great job, was quick, genuine, efficient and professional. Over all, it has so far been a good experience with some exceptions and over all good intents and effort.