Patrick B.
Great customer service
Getting direct tv was easy, got alot of extras for signing up. Representative was nice and answered all my questions.
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Patrick B.
Getting direct tv was easy, got alot of extras for signing up. Representative was nice and answered all my questions.
Jeff W.
I very much dislike DirecTV, can not wait to get away from them. Their ability to deliver a TV signal to anything other than a TV set is absolutely MISERABLE. I have spent a lifetime using Chat and on the phone with DirecTV customer service people. And, I rarely can get a signal to my computers, laptops, or iPads. While I can very easily stream Netflix, Bloomberg, CNBC, anything thru Apple TV, Hulu, anything Roku ... trying to get anything from DirecTV to work is an impossible task. Yet, they constantly bombard me with emails touting their remote viewing service. It is garbage. It never works. Ever. And its a waste of time and effort trying to get it to work. This service is among the worst I have ever had.
Diane H.
To save money and get the bundle you want go to Direct T.V.
Pablo
The service is decent at best but the product itself is horrible. It's impossible to use and most of the channels are filler like advertisement channels
Patrick
I am one year into my 2 year ball & chain contract with this miserable company. Cheap equipment that had to be replaced with in the first few weeks of install. Now their equipment fails after 1 year & they refuse to replace it stating I must pay for it & "if you don't like it sorry it is in the contract". Within the first 6 months I had at least 6 services calls due to horrible reception. So finally the last technical that was out states the equipment is functioning but I will never have good reception because "this is as good as it will get & don't bother complaining to DirectTV over the phone because they will just lie to you over & over again stating that you shouldn't have any problems". So now every show or movie I watch freezes up. Anything I record can not be watch because during the recording it froze & it will skip over 10 to 20 minutes of the show. I have spent well over 10 hours over the phone dealing with these mental midgets not only on service calls but they did a bait & switch on the charges at the beginning jacking my bill through the roof! They are not worth the hassle, save yourself time & frustration. Cable may go out once a month but at least it does not go out everyday, every show like with DirectTV. Oh yeah after one year they attempt to charge you for NFL Sunday Ticket at $44.99 extra per month for 6 months! It is not worth $2 month. Many games were blacked out. But who wants to pay extra for a games that freeze up. Even missed a bunch of the Super Bowl due to poor reception. But if you make the poor decision to go with this company like I did and must have Sunday Ticket, know that after them bouncing you around on the phone to different people and keeping you on hold forever trying to cancel the renewal of it, they magically find some discounts to sucker you into keeping it for a lot less. My final recommendation: you'd be better drilling holes in you head placing some antennas in there and you'll get better service.
Jeremy W.
the customer service could not have been any better and he got me a great deal on a great tv package. But i said the reason for calling was for internet and if I could get a few channels that would be great. I didn't find out until after I had committed to the two-year agreement that I could not get internet in my house. I am slightly upset that I wasn't made aware of the Internet problem before I had agreed. So my great $120 deal turned into a $65 tv package and another $100 for internet. Even with that major problem the guy who helped me (I can't remember his name unfortunately ) should be the standard for customer service.
L D.
The customer service was excellent with setting up my new service. Direct TV is one of the few companies that offer the NFL network. The details of my package was clear and the pricing was fair. I strongly recommend Direct TV service to everyone.
Cory B.
We just joined Direct TV due to a horrible customer service experience with a previous provider. Signing up with Direct TV was quick, easy, and they were able to get us a package way cheaper than the previous provider! The agent (Conrad) was awesome. I look forward to doing future business with Direct TV