DIRECTV© DealsReviews of directstartv.com

You all offer unbeatable prices and customer service. I have absolutely no complaints.

I called for a promotion (Free Genie, free NFL Sunday Ticket, free 3 months HBO, Showtime, Cinemax). I was under the impression throughout the conversation, and at the close of the conversation, that I was actually going to get what I called for. However, when they came to install the new service, I was told that my order was for and HD receiver and an HD DVR, which is different from the Genie, and if I wanted the Genie, I had to pay $99. I do understand that the DVR works basically the same as the Genie, however, that is NOT what I was calling to get. I feel as tho this was a "bait and switch" situation with your company. It infuriates me. When someone calls my company for service, they get what they ask for, not whatever we choose to do. Also, your customer service agents speak way too fast on the phone. I feel like that may be why I THOUGHT I was getting what I called for, but in fact did not. The installer was very nice, very helpful and very professional.

The young lady that I spoke to was knowledgeable about the company and was very helpful in explaining it to me. She was very nice and patient in answering questions. Very Vibrant in the way she talked, she felt excited to show us what DirectTV had to offer. If I ever were to go back to chat again, I hope the representative I talk with will be her or someone just as skilled. Very hard to come by these days. Well Done DirectTV!

My experience with Lori was awesome. She was very knowledgeable about the product line and worked very hard to help me find just what I needed. You have a gem of a customer service specialist and sales person. I just can't say enough about her skills and professionalism. Thanks for the great experience!

the internet company never called me back

My wife and I spent two hours on the phone this past Saturday trying to get an account and Directv service acitivated for our motorhome. We were bounced from Customer Service to sales to RV department to "movers" and back and forth until out of exasperation we finally quit. After explaining what we needed on your chat line with Drew today, he returned a call to us and we believe everything is now set to go with a service call this Thursday, all of which took about 15 minutes. It seems nobody we talked to on Saturday has any idea what an RV is. We explained that the Direct dish installed at the factory is fully automatic and NOT INTENDED to be used while in motion, and raises and seeks satelites only when we are parked for the night or duration of a short stay. Suggest you determine the needs of RV customers and provide some specific training to meet those needs. If we had a choice when we purchased our RV, we would have requested "DISH" service instead, as many of our friends with DISH did not experience anything close to what we did. Get you people on the ball and into the real world. Tom Trowbridge Gresham, Oregon

this has been the most terrible experience. I do not feel like a valued customer, I feel like an annoyance, should not have any concerns. I am paying for the service and feel so I should be treated with respect. customer service agent I spoke to Nikima, employee number 11 745 made me feel like dirt. I had several questions about my account and her tone was short and harsh.time to be on hold for 20 minutes, and only had a few questions. she was not explaining things well, and after she got rather rude of me I to speak to your supervisor 6 times before being put on hold for 20 minutes. I wanted to let the supervisor know how I was treated. I do not want her to get in trouble, but customers need to be treated better. It just makes customers more upset to have to ask 6 times to speak to a supervisor. Customers should be listened to and treated with respect. I was not rude to her, why should she be rude to me?

DirectTv is simple and easy to sign up with. Many may be deterred by the possible deposit requirement like I was however was very pleased to find out it was waived and I was able to start service. That alone let me know they care about me being a customer as other providers want an outrageous deposit upfront to start services. Not in this recession. The rep Carlos did a superb job at starting me up. He was professional, informative, and funny. He did speak a bit fast though, so I had to reask a few things. However the overall customer service was good enough to make me happy to pay the $22 equipment fee. Great business so far way better than Charter. Im eager to see what the service is like but recommended to me by my picky best friend who has been with them over 2 years now, I know no other cable service can compete. DirectTv is by far the most reasonable courteous economical business to turn to for cable tv. So far, very satisfied customer here.