DIRECTV© DealsReviews of directstartv.com

Our service representative fully explained everything to us, including discounts and promotions. He was including friendly and helpful. We are happy to be leaving our old cable company.

The sales person who took my order was very precise in his explanation of what services I was requesting and knowledgeable with answers to my various questions.

1st time ever talking with Direct. Not happy with unexpected, added fees. When they transferred me to technical support for Internet service I ended up hanging up. I could not hear the rep on the line, asked her to call me back. She gave me a very smart ass and uncalled for answer. Now I'm not even wanting to subscribe to Direct TV service. Comcast might be higher but at least they have some class!!!

Great price for the service

1.) I went to look some info up via the net, I wanted to get a quote as with our hectic schedules, it is hard for us to be here to meet someone to install it. So we have chosen to self install. Then Joshua S. called me, and we went over everything, and he answered every question I had and explained things in more depth to me. He was very pleasant and knew his job very well and had a happy personality, not just someone on the other line doing their "daily job". My mother and grandmother, and a few of our friends have had directv for a long time and are happy with it. We live way out in the Country where there is no cable, no city water, we cannot even pick up a few channels without a dish. So my family and my children especially will be very happy to have dish again. Thanks Jason 2.) **I then was transferred to Hughes net to talk about the internet choices, that lady was very nice, gave me basic info but I did let her know I am still under contract with my cell/wireless company. 3.) So since we want to install ourselves we had to call customer service as our service was to be installed this coming Tuesday between 12 and 4pm, so I needed to call them and let them know we plan to install ourselves, the lady I talked too had no idea what I was saying, then you could hear her talking in the background to someone else, and she said no we do not ship it to you, which I had been told my shipping would be free. So she tells me well, "I GUESS when he gets there on Tuesday you can tell him and see if he wants to leave the equipment, I listened and then said what does I GUESS, mean?? Like is he going to show up and say no? She said oh no just tell him when he gets there and he will give it to you. The whole point of going this way is due to our schedules we cannot always be here, so now I have to have someone here to hopefully get our equipment, and I am sure the installer is NOT going to be happy to see he is wasting a trip to just give us the equipment so we will see what comes of it this Tuesday 8/6/13

The research had been completed prior to chatting with Joshua S. So I knew what I wanted. My only stipulation with him was that my service and install would occur next day. Joshua S. Guaranteed that and even said 100% he guaranteed it. I confirmed the date of install with him several times and every time he repeated install tomorrow between 8 am and noon. After setting up the specifics for service and giving my credit card information confirming my contract with directtv, Joshua S. Says his computer calender is messing up and whoops there went his guarantee of install date. He quickly said there was nothing he could do and past me off to a customer service representative. She was friendly and apologetic, but was unable to fix Joshua S.'s lie. Very bad way to sale and want to keep a customer from the start of a business transaction.

I WAS COMPLETELY SATISFIED WITH DONOVAN. IMPRESSED BY WHAT I HEARD ABOUT DIRECT TV. I AM CONSIDERING INTERNET AND ANYTHING ELSE I CAN PURCHASE FROM THEM. THANK YOU FOR YOUR PROMPT SERVICE.

The customer service guy was great!