DIRECTV© DealsReviews of directstartv.com

I called DTV to check on pricing/packages/bundles. After 30 minutes of on-line chat and another 20 minutes of phone conversation (required by the DTV rep, Erin), I agreed to look at what was offered but they would only let me do that if I gave them a credit card number and scheduled an installation date. Erin promised me she would send all the information I requested to include monthly rates, and contract rates. What she could not (or would not) do was provide rates for bundles or tell me exactly what local channels I would be getting as part of my bundle but advised me that all that information would be in an email which I was to receive in 15 minutes.....That was 2 hours ago.... So now, I've become a customer with an install date and I don't have any of the information that was promised so I cannot make a quality decision on whether to switch from my cable provider. I believe I was purposely mislead by the DTV rep and now I'm going to have to fight to get my install cancelled.

salesperson spoke very quickly and answered all my questions with sure no problem. I asked her on 2 occasions if the bundle price includes everything, tv, phone, internet. she said yes, after being connected with the person to setup my internet, I knew something was up. he clearly told me that the direct tv is a bundle but you add on the other services for an extra fee also. I felt very mislead and scammed. I cancelled within 5 minutes. sorry should have been more upfront.

Great customer service and install

Jessica was very helpful and personable. She looked for the best possible plan for us and truly took care of us! GREAT customer service!

It probably is policy, but the Rep sometimes talked too fast (somewhat confusing) and I had to ask for a repeat of what was said. I suggest that if you contact DirecTV, do not be afraid to ask the sales Rep to repeat what s/he says. Also, if you are on a budget - as I am, do not allow additional, unnecessary items to be added - increasing the cost of your monthly payment. You can always say, "No".

The associate I talked to was nice and polite, but he ignored the fact that i just wanted a quote and pricing for the bundle. At the end of our phone call, he quoted me a price for the tv service that was just as much as the bundle I had seen, and wanted to hand me off to someone else to discuss the actual bundle. It is nice that I qualify for so many offers, but I hated that he didn't seem to listen to what I wanted out of this service. I am tempted to cancel my installation date right now, because I just wanted a quote on a TV and internet bundle, not the TV service I was somehow signed up for. I am not happy with the level of service, even though he was extremely polite.

Elizabeth was very very professional and friendly. She answered all my questions and conducted herself very thoroughly and clearly! I hope I can talk to her again in the future if I ever have questions!

We were told and expected to get what we ordered. We got something completely different and are now paying more than what we actually wanted! Tried talking to customer service and tried having them view the previous phone records but they refuse to. They also refuse to give us what we actually ordered! We are so unhappy with DIRECTV and if i would have checked the reviews before purchasing DIRECTV then i would have known that this was going to be a big mistake. I am going to cancel as soon as i can because DIRECTV is a joke.