Direct Solar PowerReviews of directsolarpower.com

Response from Direct Solar PowerJul 2, 2025

Hi Micheal, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you’re happy with the panels, the price, and that the delivery went above and beyond your expectations thanks to the helpful driver. We understand how important it is to have timely tracking updates, especially with big purchases like solar equipment. We apologize for any worry those first few days caused and appreciate your patience while everything got sorted out.

Response from Direct Solar PowerJun 20, 2025

Hi Matt, Thank you so much for your kind words and for trusting us with your first order all the way from Australia! We're thrilled to hear the busbars arrived just as expected and that we could resolve the shipping hiccup in time for your deadline. It was a pleasure helping you out. We truly appreciate your business and look forward to supporting you again in the future—whether it's another international order or anything else solar-related!

Response from Direct Solar PowerJun 17, 2025

Hi Kevin, Thanks for your feedback, and I’m sorry for any confusion or frustration caused. Our system shows that tracking information was sent via email on June 4, 2025, but it's possible it may have ended up in your spam or promotions folder. I understand how frustrating it can be not to see updates. According to the tracking, your order was delivered and signed for today, June 17. Glad to see it made it to you! It looks like everything has been resolved, but if you run into any issues with your order or have questions, please don’t hesitate to reach out. Our team is always happy to help!

Response from Direct Solar PowerJun 16, 2025

Thank you for your feedback! We’re glad to hear you were happy with both the product and the shipping price. If there’s anything else we can help with or if you have any questions down the line, don’t hesitate to reach out. We appreciate your support!

Response from Direct Solar PowerJun 13, 2025

Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the shipping issue quickly and while keeping you updated along the way. We know how frustrating delays can be, so we always aim to be proactive, transparent, and dependable. Your feedback truly means a lot to us, and we're grateful you took the time to share your experience. If there's anything else you ever need, we're here to help!

Response from Direct Solar PowerJun 9, 2025

Robert, we take this sort of situation very seriously and want to provide clarity for anyone reading this. This order was placed directly through our online website using a valid payment method, and our system (Shopify) marked it as Low Risk for fraud. There were no red flags or alerts at the time of purchase neither from our systems nor from you directly. We fulfilled and shipped the order promptly to the exact address which was entered at checkout, and even provided status updates to the email on file. On the morning of delivery—at exactly 8:32 AM—you called to request an address change while the package was already loaded on the UPS vehicle and out for delivery. We immediately contacted UPS to attempt a re-route, but due to the tight timeline, they were unable to intercept it. During that call, there was no mention of a stolen card or fraud—only that your coworker placed the order and that he may have listed the incorrect shipping address once placing the order. At no point prior to during the order process did you notify us that the card used was fraudulently used. We have full records of all communication— including both via phone and emails. We are currently responding to the chargeback you submitted with full documentation, including fraud analysis, shipping details, and all communication records. We want to be as transparent as possible to ensure this situation gets resolved promptly and fairly for both parties. Our team has personally reached out to better understand your side of the situation and see what we can do to work towards a mutually beneficial resolution. This situation followed an unusual set of circumstances, but we strive to serve every customer with transparency, integrity, and a commitment to quick and fair resolution.

Response from Direct Solar PowerMay 7, 2025

Thanks so much for the great review! We’re glad to hear your order shipped quickly and that our chat support was helpful. If you ever need anything else, we’re always here to help.

Response from Direct Solar PowerMay 7, 2025

Thank you for taking a chance on us — we know it can be a bit nerve-racking to order from a newer company, and we truly appreciate your trust. We're so glad our team could provide the clarity you needed and that both orders went smoothly. Hearing that you're coming back as you expand your system means a lot to us. We're here whenever you're ready for the next step!