Direct Solar PowerReviews of directsolarpower.com

Response from Direct Solar PowerAug 22, 2025

We are very sorry to see your review, especially since just hours before it was posted we emailed you directly to confirm that we would not leave you with a faulty unit. In fact, we specifically offered to escalate the warranty claim with EG4 on your behalf so that you can receive a replacement — something we normally ask customers to do themselves. We want to be clear: the EG4 12K Hybrid you purchased is covered by the manufacturer’s warranty. Like all distributors, we do not produce or alter the units, and defects, while rare, are addressed through the manufacturer’s warranty process. That is exactly why we offered to step in and assist you directly. It is not accurate to say that we “refused responsibility” or “washed our hands” of the situation. On the contrary, we went beyond our standard policy by offering to manage the escalation for you. We remain committed to working with EG4 until a resolution is in place for you. For anyone reading this, please know that Direct Solar Power stands by honesty, professionalism, and customer support. If a unit ever arrives defective, we work with our customers and the manufacturer to ensure warranty protections are honored and a working product is delivered.

Response from Direct Solar PowerAug 22, 2025

Thanks for your note, and I’m sorry for the concern this caused. Kristina has already been in touch with you directly, and I’m glad we could clear things up. The issue that delayed your shipment has now been resolved, and your panels are on their way, as you’ve also been notified personally.

Response from Direct Solar PowerAug 13, 2025

Edit: That is exactly the price that you paid - $200 and no sales tax were applicable to order due to the state you are in - we've shared the proof of this multiple times and it is also visible on your invoice. The price you were comparing and referring to as a "quote" was the price in cart once our promotion sets changed. That is not applicable to your case as we do not modify pricing on previous orders and promotions change based on season (sometimes a discount is given on the product, sometimes on the shipping or sometimes none). The price you paid remained less expensive than if you would try to go to checkout and view the final price, which again we have shown proof for. We’re sorry to hear you feel this way. After reviewing your order history and our team’s communications with you, we’d like to clarify — as our representatives explained to you multiple times — prices shown in a shopping cart are not formal quotes. They do not include shipping or applicable taxes, which are calculated at checkout and clearly itemized before payment. You received your items at the agreed-upon price with Alex and within the stated timeframe. Regarding your request to return the products: as outlined in our return policy (available on our website), returns are subject to a restocking fee to cover inspection, repackaging, and related costs. While we make every effort to work with every customer equally and serve every customer with the items or services they desire, repeated threats of legal action is not something we accept. As a privately owned company, we reserve the right to decline future business from individuals who engage in such conduct. We also note that you’ve chosen to post this review under a placeholder name. We will not share your actual name publicly, as we respect your privacy and you seem to wish to remain private. We aim to treat every customer fairly, and we regret that this experience did not meet your expectations.

Response from Direct Solar PowerAug 13, 2025

Thank you for your detailed feedback, and we’re glad to hear you’re enjoying the performance of your mini split so far. We sincerely apologize for the issues you experienced with the delivery, panel configuration, and cable specifications. That’s not the level of service we aim to provide. At the time of this review, a member of our team has already reached out to you to discuss the situation and work on a resolution. Our goal is to make things right and ensure you have everything you need for your system to operate as intended, including on solar and battery power. We appreciate your patience and your recommendation despite these setbacks, and we’ll continue to work closely with you until all concerns are resolved.

Response from Direct Solar PowerAug 9, 2025

Thank you for your kind words! We’re glad you had a great experience and appreciate you highlighting our direct shipping service. We look forward to helping you with your future solar needs!

Response from Direct Solar PowerAug 5, 2025

Hi David, Thank you for taking the time to leave a review—we really appreciate it. You're right about the stock status; the product you ordered should have shown as out of stock at the time of your order. We've since made adjustments to prevent that kind of confusion moving forward. That said, I'm glad everything went smoothly once we had them back in stock and that shipping was quick. We’re always working to improve and feedback like this helps us get better.

Response from Direct Solar PowerJul 11, 2025

Hi Lawrence, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re thrilled to hear that Christian and the team could make your overseas purchase smooth and hassle-free. Clear communication and up-to-date information are so important, and we’re glad we could deliver that for you. It was truly a pleasure working with you too, and we’re always here if you need anything in the future. Thanks again for choosing Direct Solar Power!

Response from Direct Solar PowerJul 11, 2025

Hi Mark, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you found our pricing fair and the shipping prompt. Your feedback means a lot to us and helps us keep providing the level of service you deserve. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing us for your solar equipment!