Amy M.
Terrible Company to Deal with - Avoid!
Submitting this review on behalf of my elderly mother: I am submitting this formal consumer complaint against Direct Solar Power (also doing business as Direct Solar Power LLC and any related entities), located in Fort Worth, Texas, for deceptive sales practices, breach of contract, and failure to honor warranty and repair obligations. Summary of Purchase On May 7, 2025, I entered into a contract with Direct Solar Power for the purchase of a solar energy system to be installed at my residence at 3702 Pansy Rd., Clarksville, Ohio. The total amount I paid was $2,981.31. I was assured verbally and through sales materials that the system would generate solar power from sunlight and would reduce my electric bill during sunny conditions, while also being capable of operating on electricity as needed. My installer coordinated directly with a representative named Chris at Direct Solar Power and sent photographs of the completed installation to confirm it was installed correctly. Description of the Problem Since installation, the system has never functioned as represented. It produces no solar power and operates solely on electricity. As a result, I have received no reduction in my electric bill and no benefit from the solar system. I made multiple attempts to contact Direct Solar Power to resolve this issue. Initially, calls were answered and I was told that Chris would return my call within the hour; however, no return calls were ever made. Eventually, the company began recognizing my phone number and answering with “Hello, Karen,” but still failed to follow up as promised. I also asked my installer to contact the company. He was instructed to take and send photographs of the installation, which he did. Despite follow-up attempts, Direct Solar Power did not respond. If there had been an installation issue, I would expect the company to identify it; instead, communication ceased entirely. In October 2025, I sent a formal demand letter by certified mail with a return receipt requested. Direct Solar Power refused delivery, and the letter was returned to me unopened. At this point, my calls are not returned, and it appears my phone number has been blocked. Relief Requested Based on these facts, I believe Direct Solar Power has engaged in deceptive trade practices in violation of the Texas Deceptive Trade Practices Act and applicable federal consumer protection laws. I respectfully request assistance in obtaining one or more of the following remedies: A full refund of the amount paid; Repair or replacement of the system so it performs as promised; and/or Any civil penalties or other relief deemed appropriate. I am available at the phone number or email listed above should you require additional information or documentation. Thank you for your time and attention to this matter.