Direct Solar PowerReviews of directsolarpower.com

Response from Direct Solar PowerOct 4, 2025

Thank you so much for the review and for your honest feedback.. We’ll admit, we did indeed make a mistake on your order, but we’re glad our team was able to jump in right away, correct the issue, and provide a bonus refund as a gesture of goodwill. We truly appreciate your patience and trust, and we’re grateful for the chance to show that we genuinely stand behind both our products and our customers.

Response from Direct Solar PowerOct 2, 2025

Thank you for sharing your experience! We’re sorry the shipping company caused trouble with your order, but we’re glad our team was able to get replacements out to you quickly. We truly appreciate your patience and are happy we could turn the situation around. If you ever need anything else, we’re always here to help.

Response from Direct Solar PowerSep 26, 2025

Thank you for your review. We’re glad to hear your order arrived quickly and was exactly what you needed. We look forward to helping you with your next solar project.

Response from Direct Solar PowerSep 9, 2025

Thank you so much for your detailed review! We’re glad to hear your EG4 Hybrid Mini Split arrived in perfect condition and that the installation process went smoothly. It’s great to know the system is performing beyond expectations, that’s exactly what we strive for. We truly appreciate your trust in us and look forward to helping you with your next project!

Response from Direct Solar PowerSep 8, 2025

Thank you for your kind words! We’re glad to hear your purchase was smooth and that our team was able to quickly assist with your technical questions. Providing knowledgeable support and an easy buying experience is what we strive for, and we’re happy we could deliver that for you. We truly appreciate your trust and look forward to helping you again in the future!

Response from Direct Solar PowerSep 6, 2025

Thank you for bringing this to our attention. I can confirm that your inverter and balance-of-system components have shipped, but looking into your order I see the solar panels and battery have not yet been dispatched. I’ve raised a ticket internally with our logistics team to find out what caused the delay. One of our team members will reach out to you by tomorrow morning with an update on the shipping status and next steps. We appreciate your patience and will make sure you’re kept fully informed until your full system is delivered.

Response from Direct Solar PowerSep 6, 2025

Your order was originally shipped, marked as delivered and signed for. After you raised the concern that you hadn’t received it, we investigated with UPS and dispatched a replacement that same week. The replacement shipment we sent is also showing as delivered, with a confirmed signature at your address on file. Given that both shipments are confirmed delivered while you continue to report non-receipt, this situation has raised red flags internally. We’ve paused direct replies while we work with UPS to fully investigate what has happened and determine whether this is a genuine delivery issue or a false claim.

Response from Direct Solar PowerAug 29, 2025

Thank you for the thoughtful review! We’re so glad to hear that our process—from clear product listings to fast delivery and real support—made things simple and reliable for you. That’s exactly the experience we aim to provide for every customer. We’re glad to be a permanent part of your solar journey, and we look forward to supporting you again with your future projects.