John C.
One of my hearing aids failed after 3…
One of my hearing aids failed after 3 weeks and I have been trying to arrange for it to be repaired/replaced for 3 days. The rep says they need direction from their supervisor for how to handle this issue. Being a Phonak reseller I would have thought these processes would have been established long ago. Still waiting to hear back...no good
Response from Direct HearingNov 15, 2024
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you’ve experienced. We understand how important it is to get your hearing aid repaired or replaced as quickly as possible, and we regret that the process hasn’t been as smooth as it should be. We’re actively looking into this issue to ensure it is resolved promptly. Your experience is important to us, and we appreciate your patience as we work to make things right. Please reach out directly if there’s anything more we can do to assist you in the meantime.