Direct Auto Insurance is listed under Insurance.
Direct Auto Insurance (directauto.com) has 279 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Zach A.
Direct Auto is a bunch of idiots! DO NOT GO WITH THEM! They require a bunch of nonsense, as well as beat around the bush and don't update paper work on purpose so they can charge extra fees to new applicants who are unaware! As well as the random (400) dollar cancelation policy. Screw Direct Auto. They can go DIRECTLY to HELL lol.
Raven S.
They aren’t very helpful. The fees are outrageous. My bill is 445 a month and bc I can’t do monthly payments it’s going to bring my bill too 529. That’s insane increase. I’ll be cancelling and will go to another honest company who charges accordingly and not just random fees. Direct Auto is stingy and will fee up the ass for every little thing. Going somewhere else. Bye bye direct
Chris G.
Charged me for 3 months for a vehicle I cannot drive, and then charged an extra amount when I canceled. This is all after I told them I have proof that I can't drive it and it's now a civil court matter, but nope still charged me.
Michael W.
I recently went to file a claim and found out that I only had liability insurance on my car because of an employee error! Now they don’t want to fix the problem so I can get my car fixed! I’m going to cancel my policy because you treat customers like that. Now I getting penalized for there mistake.
Ada
Tamika was the greatest person that I have talked with her customer service skills are above Any customer service she definitely is on point with her customer service very friendly direct and gets the job done. We absolutely recommend her 10/10 absolutely amazing with customer service!! Thank you Tamika☑️☑️☑️💯
Lorraine E.
Direct auto insurance is a fraudulent scam. The amount quoted me was not the amount sent to me. I had the agent on the phone as I received the email with a different quote. I had already given the agent my banking information because of the verbal quote. When I told her the email wasn't what she quoted, she hung up. I called back 7 times. Either the agents told me I did not have a policy or they hung up on me. I emailed the agent several times asking to just cancel the policy and do not take money put of my account. She never responded. Then the money was drafted out of my account. Today I called again. As I was explaining the situation, the agent hung up. Again! I already called my bank to dispute the charge. THESE PEOPLE ARE CROOKS! DO NOT GET THIS INSURANCE. THEY'RE CUSTOMER SERVICE SUCKS!
Bratzdoll
WISH I COULD HAVE LEFT NO STAR AT ALL! LISTEN TO ME when I say they are SCAMMERS THEY will begin SPAMMING YOUR PHONE WITH a bunch of random phone numbers if you chose to sign up with them or NOT. Every hour I get calls FROM THEM & WHOEVER ELSE THEY GAVE MY NUMBER To, until the point where I had to CHANGE MY PHONE NUMBER !
Craig S.
Rhonda Peppers was very informative and handled everything splendidly. I highly recommend giving them a call
