Direct Auto InsuranceReviews of directauto.com

I sold my car and they LITERALLY won't let me cancel my insurance. I called and waited for a rep for 43 minutes and they hung up on me when I asked to cancel my policy.

50 days since the accident and even when was her fault by police report still they are not paying. Had to get an attorney to push the case. Horrible to deal with.

Customer service was horrible. Spoke with representatives 4 different days . Response was the same. For me not getting accurate information in a timely manner was not fault. After canceling my insurance policy. Thinking everything was set only to be informed that the process was just beginning. Claiming my renewal information was sent to me on Dec 19 via e-mail which was never sent. My policy was increase. That was my fault also. Yesterday I received 4 documents mail separately dated Nov 18 via mail of my new policy starting 1/24/25. Also my cancellation notice. How ironic is that. All in all the typical apologies of I’m sorry this happened to you. Very disappointed ☹️

Women, please listen carefully. If you’re a survivor of domestic violence, **TD Auto Insurance will not stand with you.** My truck was stolen by someone I trusted—a domestic abuser—and used in a hit-and-run. Instead of supporting me in this devastating situation, TD **denied my claim** and blamed me. I was told, “You could have stopped it,” and, shockingly, “Don’t be so cheap—pay $250 and take him to small claims court.” These statements were not only dismissive but downright cruel. As a survivor of domestic violence, I already faced immense challenges. TD’s refusal to help added insult to injury and left me completely alone to pick up the pieces. To every woman reading this: **TD Auto Insurance will protect criminals before supporting survivors.** Your safety, your recovery, and your peace of mind deserve better. Find an insurance company that values its customers and won’t abandon you in your time of need. Stay safe and protect yourselves—not just from abusers, but from companies like TD that refuse to do the right thing.

They are despicable. A perfect example of why we all hate insurance companies. I was two days late on my monthly payment b/c my father was in the hospital for a week, then he passed away, so I was a little busy at the time, so they charged me a 15% late fee. 15%!!!! When I called them to explain the situation & ask them to waive the fee they refused, what with them being subhuman beings. So I paid my premium for that month & that day I looked for another auto insurance carrier. When I discovered I could switch companies that day I immediately cancelled my policy with Direct Auto, meaning I should have gotten a full refund for the month I paid that very day. They refused to issue the refund, so I filed a dispute with my bank & was refunded the money. 4 months later I get a bill from them for $31, claiming it was the balance of the premium owed, when I owe them nothing. I'm fighting this & I will not pay it, having an 840 credit score I couldn't care less about the hit I might take for $30 Direct Auto is fraudulently billing me, basically trying to steal money. They're really sick people.

I wanted to tell you what a great experience I had today getting car insurance. The agent Francis Churchill was wonderful. She was kind and professional and took care of the process quickly and answered all my questions. It's rare these days to get that level of service over the phone.Id give her a big raise of she worked for me.Be sure that I will pass along to all my friends how nice it was to deal with your company. Regards, Nicholas Sotraidis/ New Client

I called Direct Auto to discuss full coverage quotes; was sent paperwork to view, sign and return. And, told I needed to install app in my car. Before I could get the app installed, I received a message saying I owed over $500, plus a $30.00 late fee. When I contacted costumer service, I was told my app was indeed incomplete. There had been no payment amount established. And, even though I had already sent the forms back, they had no record of anything. I asked, how can u charge me? What are you charging me for? A $30.00 late fee? I am disabled I cannot afford $500.00/month for car insurance. Still trying to rectify the situation. Any advice would be great. And, these reviews are very true.

I nearly died in a car accident, and they don't want to give me a single cent. Customer Support is incredibly dismissive and uninterested. The coverage itself may as well be non-existent. I wanted to save money on my auto insurance, but I will never choose this company again.