AsdadirectReviews of direct.asda.com

Placed a internet order for collection in store 26th Jul. Went to store on the Tues, not delivered but stock on shelves. Sent message via thier system to inquire, no feedback. Checked tracker Wed, still nothing. Rang Asda Thurs, they will chase the order. At this point it became evident and from life experience, this was going to be a drawn out process. Cancelled order and money refunded very swiftly. Same day went back to store and purchased item but now gone back to original price. Your gain, my loss. Come on ASDA, your better than this.

Used both click and collect and delivery services. Items aren't the best quality but you cannot fault the range and affordable prices.

Don't buy from Asda online unless you can return items to the store. They DO NOT cover return postage and if you don't take it to a store, you have to return via the Post Office and pay parcel charges yourself. Just had to pay £3.20 to return a £7 pair of shoes. Even the lady in the Post Office was stunned to find that Asda charge for their returns. She couldn't believe it, as most other stores have free returns. What an absolute rip off.

Rude disgusting customer service from a member of staff at Shirley.. she was hiding her badge coz of how she was speaking, Tamya/tamaya possibly. Middle Aged blonde causation woman. I was Having a discussion with my sister and she involved herself in a private conversation with a dirty look on her face saying ‘I haven’t pressed anything step away or you can’t pay’ firstly it was a conversation between the 2 of us, a quiet conversation no fuss no arguing no loud voices; so why she was getting rude or had dirty look on her face il not know, tbf she didn’t even say hello or smile when we arrived at the checkout anyway. In a customer service based job, fix your customer service. Firstly it had nothing to do with her the conversation was private. I shop at this Asda a lot well that’s about to change I can’t stand rude people with bad customer service. I’m actually going to go back into store and complain to the manager and want something done about it. Customer service was whack anyway but her facial expressions and involvement in w private conversation is just inappropriate. I’m actually annoyed at myself for paying for that shopping and leaving I was gobsmacked at her nasty attitude.

Appalling delivery service Edinburgh Midlothian EH14 2NZ 28/01/2021. The driver was peeved he had to climb two flights of stairs with the groceries, by the time he arrived he was in a strop. He plonked 3 cases of the delivery at my feet watching me struggle to move food from the boxes. One item arrived with its security tag attached, no apology offered, passed the buck saying they were too busy it had been overlooked!. I pointed out that I had just finished work I am busy for 12 hours a day, I don't cut corners. I asked for his name "Fraser" he is not to grace my door step in the future. I informed Asda customer service about my concerns, the call center is in the Philippines....the lady confirmed she would escalate my complaint. I have little faith in that happening. I will go back to my original delivery provider.

Shocking Experience 90 minutes before my grocery shop should have been delivered a call from Connor to say they cannot fulfill the shopping delivery and suggest I collect from the store. I explained that I am sheilding and as per government guidance cannot leave home. He says he'll have it put in my boot. I own a mini convertible so not practical. Also I was not breaking the sheilding advice. He was cold uncaring and wasn't bothered my family would have nothing to eat. Just informed me that the order would be cancelled, it was like blackmailing, he offered no other solution. Shame on you Asda I'm aware you are not responsible for the attitudes of you're staff but this is no way to treat a priority customer.

Useless !!! I ordered a microwave from Asda to be collected. The day before (nearly a week later) get an email to say it is no longer available!! It’s been available from when I ordered it for 4/5 days but all of a sudden it’s not. So I looked at ASDA DIRECT and it’s available👍🏻‼️ So I ordered it for delivery and the day before its due to be delivered guess what it’s unavailable!! Not only that my payment to AsdaDirect was pending in my bank account but the day after it’s not delivered they take the payment‼️‼️‼️‼️ (I emailed CEO = NO REPLY!)

Asda absolutely disgusting should be ashamed Waited a week for delivery that’s fine slot between 7 and 9 to get a message at half 8 saying delivery on way great half 9 comes and goes half 10 comes and goes waited up till half 11 for delivery nothing, keep in mind no food in house this is the family shop have a 6 year old son all day try to get hold to say they will phone me to rearrange for that day nothing another day of no food on the house it’s hard enough as it is with everything going on budgeting cutting back to leave a family hungry no money no food WELL DONE #hungryfamilyatchristmas