AsdadirectReviews of direct.asda.com

Like many a customer, I was a big fan and loyal customer of Asda for many years but alas no more. For the second time a food order failed to arrive. No contact --- no phone call, email, or text. The driver just didn't show up! This was 10 pm and so we couldn't get anyone by phone so the next morning we checked our order online and saw that without explanation the order had been cancelled and of course we would have to wait up to five days for a refund. I called customer service and could not hear the operator above an absolute cacophony of sounds. It sounded like a bunch of people shouting in a airplane hangar ---- lots of reverb. I asked the operator to get closer to the mike --- above the din I could barely hear her ask "is that better?" Of course it wasn't so I gave up No more Asda for me. From now on I'll only deal with companies that respect and value their customers.

As a regular customer of George/ Asda, I am appalled at the change in the once great shopping online experience I have received recently. It is a horror story. I had to fight tooth and nail to get a refund back from 2months ago, and would not of got it unless Paypal got it back for me via opening a case against George/ Asda.There overseas Customer Service only works to script, thats if you dont mind spending ages waiting for them to answer. They will lie to you, promise you its being dealt with when it wont be, promise to refund you when they dont. Customer service even lie to a local to me, store colleague who tried to help, and told her the refund was on its way, when it wasnt. I cant find a useable Asda head office telephone number,why? All phone numbers available dont ring out, why? No. Email address now why? The ASD receipt number supplied on the receipt when you return the to the store returns box, is not recognised on the online claim form, its a ploy.The new owners seem not to want to stock larger older womens clothes except as a token. They must think the younger/ youngish customers will pose, and announce how good and trendy there 'George at Asda' clothes are in any nightclub... Cant see that happening... I now, after being a local customer for years, shop elsewhere, I advise other people to do the same.!!

Has to be the worst company in existence. Ordered Items on Tuesday 27th August that were supposed to be ready for collection around 5pm on Saturday 31st August. By 7pm I had heard nothing and checked online and the items were shown as not even left the warehouse to go to the dispatch centre. I went to the store that the items were to be collected from and they checked the delivery they had received and the items were not there. They stated that they could not contact George.com to find out why the order had not been delivered as their point of contact with them was not staffed after 5pm. They told me to contact George.com customer service tomorrow. However if you check George.com there is NO CUSTOMER SERVICE AND NO MEANS TO CONTACT THEM. The items were needed by today (Saturday) and I told the staff that if they arrived after today I did not want them as I was now having to go to Tesco or Sainsburys and buy the products there instead. I demanded a refund and they told me that they cant process refunds as they have never received the order. Avoid George.com like the plague, this was the first time i have used them and I can safely say also the last.

This place is now an embarrassing joke, who the hell is running it, it used to be brilliant. You can wait for 40 minutes or more to get through, then they claim they can't sort your order because "it's not been delivered yet" WHAT ? I tried it all on YESTERDAY ! BUT NO, their system says undelivered so they can't do anything, I have to call back a few days later (waiting another 40 mins) WHEN they know it's been delivered. Their new delivery service `ToYou' started off great but now Asda is letting everything down. I won't be ordering for a while now until I know they have sorted themselves out.

If I could give a minus score it would be very much warranted. So we have ordered online numerous times using overnight or next day delivery for which you pay for and on every single occasion we recieve an email no more than hour before delivery is to be made it is cancelled and says there is an issue, so then u have to wait 5-7 days for the refund. We have given the online delivery order fron Asda so many chances and every time have let us down. If u need something urgently for a Birthday etc order your item/s at least 1 week in advance for online delivery to get to u. So, now, as we had so much trouble with online delivery we tried our hand at online click and collect...what a fricking nightmare, u order, get told it will be in store in the next 48-72 hours, then u wait nearly 5 days and no communication on where said item is, u contact a pathetic excuse of a customer service to be told it will get there when it gets there and there is nothing they can do, they apologise then force the call to end. So the same with online delivery if u need something relatively soon go in store, if u have the time to wait then use either services, just give them at least 7 working days for you to recieve your item/s. Or use Amazon, lot quicker, even an order fron China gets here quicker using Amazon. Remember there is no point complaining as they know they are rubbish and do not care about your predicament what so ever 🤬

Really wish I had read these reviews before using this service, but I trusted the Asda name. Worst ever experience of customer service! You go through to a non uk call centre and they literally read from a script. When the conversation goes ‘off script’ they literally can not help and do not know what to do. The same script is repeated over and over. All I wanted was the two suitcases I had ordered, instead I received four cabin cases over two days. All they were concerned about was telling me when they would be collected! On day two I was told they would contact the supplier of the two cases that day, it was done 24 hours later with no response from the supplier. I Phoned 48 hours later to check in on what was happening and had to start the script all over again, they refuse to listen to you or look at your previous conversations. Asked to speak to a manager but they are non-existent. I realised by day four that I was never going to get my cases as we were literally going round in circles as all they would discuss was returning the four cases and they kept repeating that I had the wrong cases. On more than one occasion they even said that I had four wrong cases and the the two cases I had ordered. I had to repeat over and over that I had never received the two medium cases that I had ordered. I honestly thought that someone was playing some sort of joke on me! I asked for a refund, one was processed for one case but not the other even though I was assured it was. I will not be giving back the four cabin cases until I receive my full refund! Asda head office I truly hope you read these reviews, from a large company such as yourselves I really would have expected much better customer support and service.

I have ordered Wolf Blass Red Label in the 25% off for the last four 25% off sale Each time at has been not available, why on earth keep showing it as available on thier Web site, if it is not available. They charge for it on my bill and then it takes 5 days to be paid back to my account . What sort of company are they?

J'ai passé commande le 11 avril, ce jour le 18 je devais recevoir mon colis. Une grosse commande. Et ce jour Asda rejette la faute sur le service de paiement alors que ceux-ci Asda vous envoie un mail en indiquant bien la perte du colis par les transporteurs... Asda ne me demande rien alors que cette commande était un cadeau pour ce week-end. Il annule et c'est tout... Vous ne méritez pas un renvoie de la commande.