AsdadirectReviews of direct.asda.com

My account has been blocked so I cannot even order now. Phoned and told no problem and someone would be in touch within 48 hours after looking into it. Weeks later its still blocked, never been in touch and when phoned again they still cannot explain it.

I placed an order for three items to be delivered to store. I received 2, no explanation on the position with the third item. No apologies, no information, they've taken payment for the full order. The poor guy who served me, wearily admitted they do this all the time, it's a nightmare.

This company, who you would expect to be respected by the brand name is totally UNABLE to deliver products at any time of the year. Why they give dates on delivery is beyond me. They might as well say ' sometime in the next few months'. Do not choose any items from Asda if you have to have them on a certain date, you won't get them. I have ordered a large quantity of bedding, it showed up 6-8 weeks later. I have just ordered a microwave, no sign of it on tracking. Just says.. They have it! Also noted they never respond to bad reviews which shows how little they really care.

Placed my order on 31st October for a metal cafetiere, earliest available date to click and collect was Sunday 3rd November from 1pm. A little disappointed with such a long wait but thought worth the wait especially as collection was free. In the confirmation of order was an instruction not to collect the item without first having received a confirmation text message or e-mail. Come Sunday 3rd November no text or e-mail. when i clicked on the tracking it advised metal cafetiere was on its way to the store that morning. Come Tuesday 5th November still no text message or e-mail. Fearing something has gone wrong I visit the store that evening just before 8pm. When i explained everything to a member of staff I get told quite abruptly that I wouldn't have got it Sunday anyway, when i asked why i was told becasue their delivery ended up going to the Tilbury store by mistake. It would therefore have been delivered Monday. I then explained today is Tuesday so shouldnt i have received a text message or e-mail ? To which she replied should have yes. I then had to ask so where is my order ? to then be told if we have it it will be at the back of the store, would you like me to go and check ? To which i replied yes please ! 10 minutes later she returned empty handed and was on the phone. I then heard her say to the person on the phone would you like to explain the options to the customer ? It was quite clear my order had not arrived and so I interrupted and said if my order is not here can I cancel it please, i will buy one instead from Amazon tonight and it will be delivered to my home tomorrow night. She then said to the person on the phone did you hear that ? then she told me if you still want it you will need to order another one, to which i replied no i dont want one at all, i want to cancel my order and received a full refund. She then told me the order was cancelled and i would receive my refund in 3-5 working days. There was no apology whatsoever and was made to feel she was doing me the favour cancelling my order. Today (Thursday 7th November) i receive a text message....youve guessed it confirming my order is now ready to collect at the store. Unbelievable ! Quite clearly my order was never cancelled and until now no refund has been received. What a complete mess and a shambles, what should be so simple and easy has now not only consumed a lot of my own time it has also cost me financially travelling back and forth to the store to sort this out. I now have to wait until 17th November, if I don't collect my order in that time it will get sent back and only then will I receive a refund. Never again will I ever order anything online from Asda/George ever again.

I paid for an item. They sent me an email that the parcel has been damaged on the way and a new one has been sent instead. I waited a month, but no further update has been given to me. Therefore, I called the customer line, and they told me they couldn't provide it (although it is still on display for sale on their website). They said I've been refunded, but I need to wait for 3-5 working days to see it on my account. I called the same line 3 times in total within the other month, since no refund has been made. On my last call, the staff member told me she would follow up and call me the next day. Nothing happened since then. Briefly, I waited for 2 months, and neither delivery nor refund have been made by this company. Every time I call, they say they've commenced the procedure, but nothing happens. I want my money back!!! And for those who think shopping from this company should definitely be avoided!!

Bought item and paid the £5.50 delivery cost to get my delivery today. Checked the tracking as the courier doesn't have the parcel yet. Call centre is useless, can't understand them at all as they're abroad not England. My god Asda have really gone downhill.

Paid extra for next day delivery but item hasn’t arrived had no contact from asda

Ordered Lego which was, somehow, lost. No update communication at all. Spent ages calling Customer Services, never received call-back from a manager as promised - then told I would need to give my bank account details for a refund even though it was paid for by credit card. 100% useless, less than one star. Simply wont buy from ASDA ever again. Buyers Beware!