AsdadirectReviews of direct.asda.com

Update I did return products in the end but didn't receive payment for one item of clothing. Guess they need the money more than I do... 3 Sept 25: I opted for store return when some clothes were ginormous I've been unable to get to the store and phoned to ask if I could change the return to home collection. She said absolutely not I'd made my decision. She asked for my name I gave it to her she asked again. I asked her if she was listening. She said 'no' There were no managers in and to phone back at 7pm at night.

Ordered groceries to come the next day and paid extra for delivery. No sign of it arriving and site hadn't even got to the "preparing" stage so I called to cancel it and was told it they couldn't call the store it was suppose to come from but it would show as "cancelled" and a full refund would be in my account. On the day after it was meant to arrive it had been marked as delivered. I called up again and was put on hold to be told they couldn't speak to the store it was supposed to come from so I should wait until the status changed to cancelled and call back. It's been almost a week and the status hasn't changed from "delivered". There's only one contact method for them for a full refund on an order and it takes between 30 mins and an hour to speak to someone if the line doesn't go dead and I need to redial and I've already wasted almost 3 hours calling them. This should be a much simpler process!!

I stopped using Asda for my online shopping when their service deteriorated to an unnacceptable level. Three times in a row there were 10 plus items missing from the order and countless substitutions. Some of the substitutes were nonsensical. Their customer services are a joke. Hours to get through and then the person on the phone has such a thick accent that you can't understand them and they can't understand you!

Ordered clothing items, paid for next day delivery as urgent and they didn`t arrive. They`re still `preparing the order` and it`s now due on 1st JANUARY according to tracking on their website, the problem is we`re in JUNE!!!

Ordered a dinner set, paid for next day delivery and got it 3days later. When opening it found our plates smashed up. Customer service was appalling and very rude 😒

Can't fault the service and value for money. I placed an order for 6 items of clothing then the next day I ordered 4 items of clothing and honestly, it is just brilliant. Both Asda and Yodel (their delivery partner) have massively improved the services they provide in the last year or so. I used to be quite cynical after a few glitches and late deliveries, so I stopped ordering but I needed a few things urgently and within a certain budget before the May bank holiday. I took a gamble by making two seperate orders to 'test' the system! It all went perfectly smoothly. Faith restored :) I got both of my orders with next day delivery by Yodel, no issues. The quality of Asda George clothing has improved too! Great prices on clothing and foot wear :)

I had significant doubts about this service due to the numerous negative reviews. I placed an order for next-day delivery, but they did not deliver the product as promised. However, they refunded the shipping costs, and the product was delivered two days later. Overall, I think this outcome is acceptable.

Absolutely diabolical service...far too much to write about..spoke to about 10 different people and endless calls,and still no one could sort anything out properly..in the end I have given up and asked for a refund,let's see despite what they say, Iif I actually recieve it..Will never buy from then again..the stress this has caused me!!!