AsdadirectReviews of direct.asda.com

Asda Wakefield what an experience firstly picked out a couple of pairs of jeans after 10 mins trying to find my size on all the mixed up rails , I then I went to pay one lady in front of me so I thought I'll not be long also there were 2 other assistants behind the counter but they just wondered off ,6 mins later I was served I was losing the will to live by now .Then I proceeded to the dog food section shelves were sparse and poorly stacked I hunted for ages for my dogs regular food found 5 loose rolls which I thought well it's better than nothing so I went to the counter first counter told were closing ( this never happens in Morrison's ) all the others were full apart from one who only had one customer, so I put my goods on the conveyor all the rest went through apart from the dog food it would not check through the till so she got someone to check the price on the shelf but no price could be found it turns out the dog food was part of a multipack that someone had split up ( how were we to know) anyway after much debating U was asked how much we paid in the past I said about 50p a roll so eventually they put it through the till at 50p a roll it took over 10 mins to sort this out what a long afternoons quick shop that was I wish I hadn't botherd My summery is the store is filthy, the clothes display for men very random ,the choice and availability of dog food items is beyond poor and the overall feeling inside the store is shabby at best !

I ordered a swimsuit and order confirmation stated delivery by today which was great as I neede it for my trip tomorrow. I received email from the delivery company advising my order would be delivered on Tuesday between 10.00 and 14.00 ( the email was sent at 11.06). I was home until after 2 but no delivery. I had to go out at 2.20 and I left a note asking for parcel to be put through letterbox. At 2.38 I received an email stating my parcel had been delivered and signed by customer (clearly not signed for by me!). On returning home later I found a note from Hermes advising parcel woul not fit in letterbox and had been left behind dustbin. No parcel behind any of the dustbins! Called customer service on Wednesday and after a call lasting almost an hour (mostly on hold) I was told they would have to investigate and get back to me. I requested they send another swimsuit for next day delivery but was told I had to wait for the result of the ‘investigation’. So no swimsuit and no customer service. I’m now awaiting the call back. Not holding my breath on that and will not be using their delivery non service again 😡😡😡😡😡😡

Although I have had a delivery cancelled the day before it was due, it was the company delivering the item that was at fault. I contacted customer services and spoke to a gentleman that refunded my delivery fee immediately and is monitoring the situation. I didn't expect such good service after the disappointment of not having my delivery on time. I felt like a valued customer.

Luckly I have had no problems with asda online or in asda living stores. I find the clothes a little plain but they have larger waist sizes than most other superstores which is great for me 🙈😂 . all the clothes i buy last a long time.

6 weeks ago i paid for a settee and I'm still waiting for it it should have been delivered by 23.1.18.i intend to get my money back but i won't use the crap service again.

4 weeks and still no refund. Without exception, the worst customer service of all the major retailers in the UK.

unbelievable, its as if they purposely employ morons at customer service. everything i told them was fed back to me as something completely different. someone pls tell me how do u discuss a laundry basket that broken under a toddlers weight and nearly poked his eye out with very sharp plastic when CS thinks we have a basket ball hoop, that we don't have then they keep asking for proof of purchase, we already said we have none ....arghhh that meant we could not actually have a sensible conversation about the item or for that matter anything else ...and there was more nonsense from them! i suggest don't every buy travel or financial products from them or u could get into very deep **** judging by their performance i ask is it any wounder they've got a zero tolerance policy for being abusive to them. its impossible to reach them by phone , cost lots of money too on our package, operator doesn't listen to u and keeps directing u to a dead end update: i called the item brand Whamo it should have been Wham...duh. they made a refund and i got some sense out of them

Placed an order with Asda direct. Order arrived in very quick time. Very pleased with service