DIFFReviews of diffeyewear.com

The customer service team was extremely attentive, patient, and responsive from start to finish. They answered all my questions quickly and made sure I felt confident about my purchase.

Absolutely horrible customer service. They shipped half of my first order but told me that they shipped it complete. Offered a store credit rather than giving me my money back, and after a month of going back and forth with them, I decided to take it. I just received my second order and SURPRISE! I was short shipped again. I provided all of the documentation, even the packing list that shows only one of the two sunglasses was included in the box, and they are still saying that the order shipped complete and there’s nothing they can do. What a horrible company to support.

I love the diff experience. I love that my mom and I have a pair of vision glasses. I love the frames so much , when I wear them, my family say positive words towards me wearing them. I have the BELLA II frames. And my mom has the Cecilia frames. Thank you Diff for making a Difference!

Sometime in the past 4 years they changed. Quality has gone downhill and prices have gone up. Lens fall out of the frame for no reason. They bend if you look at them wrong. And of course prices have gone uphill like crazy. Customer service is horrible and you have to fight them for a response. Also they take months to ship. Don’t buy

I really love if I wear I think it’s amazing company I appreciate the customer service and the value. What bums me out is that they don’t make available different lenses for the frames they have. I was looking for a clear frame that I wanted to put gradient gray sunglass lenses in and it just wasn’t available in this day and age. It doesn’t seem that hard to be able to make sunglasses out of any frame so unfortunately, I’ll have to go somewhere else but if you’re looking for exactly what they Have The Price Is Right at the customer service is excellent

Stylish Sunglasses,great value.

ordered sunglasses from DIFF Eyewear and never received them. According to customer service, the shipping address in their system was: My name 1501 City, IL This is not a complete or deliverable address. Despite this, the package somehow ended up at 1501 Cherry St., which is not my address. I contacted DIFF expecting a basic response such as an apology and a resolution (refund or replacement). Instead, I was told they would not issue a refund or send replacement glasses. There was no acknowledgment of the error, no effort to make the situation right, and no ownership of the fact that the order was shipped to an undeliverable or incorrect address. For a $75 purchase, this level of customer service is extremely disappointing. Most companies would resolve an issue like this without hesitation. Based on this experience, I would not recommend ordering from DIFF Eyewear.

Great customer service - sent me the wrong glasses but told me to keep the wrong ones and they would send me the right ones.