Ishu F.
Extremely disappointing experience..
Extremely disappointing experience.. I recently had knee surgery and was unable to leave my house or drive for an extended period of time. I am a volleyball coach and regularly tell all of my players to shop here. My husband is also a basketball coach and recommends this store to his players as well, so our family has spent a significant amount of money with this company over the years. I had purchased knee pads in both a medium and a small. My daughter tried on the medium, which fit, and never even tried on the small. I was still within the 90-day return period and simply wanted to exchange the unused, brand-new small pair for a different size. Because of my surgery, I could not drive until my doctor medically cleared me. The closest store is an hour away, so once I was finally able to drive, I made the long trip and spent a considerable amount of money on gas just to make this return. Not only did they refuse to exchange an unused item that was still within the 90-day period, but the manager was extremely condescending and rude about it. I was not asking for a refund or trying to return something used. I simply wanted to exchange an unused pair of knee pads for the correct size. After years of recommending this store to my athletes and spending money there myself, this experience has seriously changed my opinion of the company. The policy may be the policy, but the way this situation was handled, especially by the manager, was completely unacceptable. Customer service and common sense should matter, particularly when a customer is making a reasonable request under unusual circumstances. Customer support also refused to help. No wonder they have a 1.9 rating they should be ashamed of themselves.