DICK'S Sporting GoodsReviews of dickssportinggoods.com

Danny was very helpful! Great customer service

If you're considering buying an investment item like golf clubs, STOP and think twice before purchasing from D’s Sporting Goods. Bryan supposed manager at the Lone Tree location was absolutely terrible with customer service. Never got an “I’m sorry.” Just “we can’t help”. Never attempted to reach out to ask anyone else or even pretended to care. If your product turns out to be defective, don't expect them to help. The manufacturer's warranty states the club is covered within one year of purchase (or two years from manufacture) and instructs customers to take it to the reputable retailer where it was purchased. Unfortunately, that was not our experience with D’s. No one made any effort to help us with the warranty process, and we were left stuck with a defective club. My advice? Buy directly from the manufacturer whenever possible. If customer service and warranty support matter to you, I'd avoid purchasing investment items from D’s Sporting Goods. Many other ways to obtain products!!

Don’t buy shoes online. Shipped used with a security tag still attached. Unlike Amazon or Zappos hard to return. Bad customer service

The Greenridge store on Woodruff Road is a complete disaster! First, there were missing prices for many items. I had to chase down an employee to ask for a price, and when I got to the register, it was the wrong price and much higher than what I was told. For another item I was able to find a little almost hidden sign with a price chart, finally. But at the register I was charged $5 more for that item. When I brought it to my cashier’s attention (Taylor), she was rude enough to send me all the way to the back of the store to take a picture of the actual price on that little sign and prove I was right. She finally took off the $5, but she gave me a real attitude. I asked her for a gift receipt for two of my three items, and I clearly stated which ones. She gave me the wrong gift receipt. Back in the car I luckily checked on it and figured out it was wrong. I went back to the store, and she was busy with another customer, but she kind of was annoyed because I was back. The other lady at the register offered to help. Once I explained that I needed my receipt corrected, she was also annoyed, but she helped me anyway. Of course, I had to step in since she was about to do the same mistake as Taylor. It’s really not so hard to issue a gift receipt correctly. They were both rude and clearly incompetent. The management in this store clearly doesn’t care about it’s customers at all. I’ll definitely also complain about the pricing issue and misleading strategy to the BBB since this happened to me before. I’ll never go back to this store again. There are much better options to spend my money than on this terrible store.

Debbie was the best customer service I lost 100 and she helped me find them!! Thanks to her I found my 100 dollars. She was fast to help me and gave the best customer service At the Northdridge Dicks

Devin was a good helper, he helped me get a nice cooler. He was so kind and always ready to help. He deserves a raise in my opinion. Very wonder gentlemen.

Never will I would step foot in your store again you have horrible billing problems maybe your stocks are low that is why you are still withholding my fuckinmoney

My wife purchased a callaway cargo golf bag as a christmas present. I finally got to use the bag. She also purchased the extended warranty. I had some quality issues with the bag and took it back to the store. The young lady the help was very professional and let me know that I need to contact the 3rd party warranty company. The claim needs to be filed on line. I filled out the questionnaire. I got an instant response that they wouldn't help me. I had to call Callaway and they took care of me. It doesn't look good on a company when the managers dont have the authority to take care of customers and have to rely on a 3rd party companies. I can understand this for exercise equipment but for a golf bag? Sad to see.