DICK'S Sporting GoodsReviews of dickssportinggoods.com

Tom, the associate in the Golf Department was able to help with just what I needed and provided exceptional service...shortened my putter and had it back for me within a couple of hours.

I used to shop with this company. NO more. They will put you on an unsolicited email list that you can't get off no matter how many times you unsubscribe or complain. Everyone gets spam, but I've gotten more spam from Dick's that any other company I have EVER done business with.

The Portage, Michigan Dick's store looked disheveled. I was not greeted or spoken to by any "athletes" until I checked out. When checked out it seemed as if I the customer was an annoyance. Customer service is dog doopy and arrogant.

We love Dick's Sporting Goods in Hillsboro Oregon. We were looking for a specific sports shoe. Checked the Web and found the shoe we wanted was at Washington Square Dick's. After arriving there there, we found out they did not have the shoe after all. The girl in the shoe department was no help and told us to drive to Lake Oswego and check. We had already been on the road for 40 minutes. Said she could no longer help us. Soooo we drove to Hillsboro Dick's. A Young man named Evan was not only kind, but offered to help us anyway he could. He went out of his way to find just what we were looking for, and made us very happy people and our grandson will be even happier. Thank you Evan for all you did and taking time to help us. You really do deserve a bonus. Never again will we shop at Washington Square Dick's Sporting Goods.

I purchased a coat online from a company called "Public Lands" on 12/22/22. The company is actually Dick's Sporting Goods which I was not aware of at time of purchase. I was home at the time and date of delivery on 12/26/22. The package never arrived. I live in a building with a doorman who receives and logs in packages. I notified the company via email on 12/28/22 that I did not receive my order and never received a reply. They sent an order totaling $227.54 using fedex with no signature required. I notified fedex and initiated a lost package claim. I was notified that the package was delivered despite the fact that no picture was included and their proof of delivery has no delivery address. Dick's Sporting Goods dba Public Lands engaged in spurious business activities: Doing business under another name, never responding to my email, shipping orders without requiring a signature. The lost of $227.54 should not be my burden.

Select Express is the worst customer service company I have ever encountered!! I purchased an inground basketball goal on December 17, 2022 from Dick's Sporting Goods in Fayetteville, NC and also paid $371 for install and assembly. As of Jan 20, 2023, the goal is still sitting in my garage awaiting assembly. This is the worse company I have ever dealt with. It took me almost a month of me calling Select Express to finally get an install date of Jan 17, 2023. Then the installer never showed up. They can never give you any resolution other than they are sorry for the delay. You keep getting the run around which always comes full circle...extremely frustrating. I would NEVER recommend purchasing this service from Dick's Sporting Goods....Dick's can't and won't help you resolve this issue either.

Long story short, ordered a treadmill. I have since received 5 delivery dates and it hasn’t been delivered on one of them. Call the deli every crew several times, never got back to me. Call Dick’s, first lady says she can’t do anything about it but called the team that could and that they would respond within 24 hours (they did not as you might have guessed). Called the following day after 24 hours, 2nd lady says she is going to talk to a supervisor, puts me on hold, call “drops.” Never called back. I call again, this lady finally gets me through to the “escalation team” and she is very short and borderline rude. She FINALLY offers me a refund. She then said “have a good day” *click* Just rude, awful, dishonest customer service and subcontracting with Dick’s.

Fantastic customer service. I had a complicated order involving a gift card and an exchange due to needing a different size. Every person I dealt with (several on the phone, one in the store) went out of their way to be helpful and pleasant. I wish all stores had this kind of customer service.