DICK'S Sporting GoodsReviews of dickssportinggoods.com

I don't like the company's politics, but Lande at the Dick's in Cedar Park TX knows what he is doing and knows how to do low-pressure sales. I would never have dreamed of buying a set of golf clubs from Dick's, simply because of the nonsense they've pulled from a 2A standpoint. However, after going to several other stores both large and small without getting the warm-and-fuzzy feeling, Lande made me feel comfortable with the purchase. It's a testament to salesmanship and customer service.

I went into Dick's Sporting Goods in Brighton, Colorado. I was looking for a good and comfortable running and walking shoe. I first was looking to purchase another brand when this kind and professional young man approached me. He asked me questions about what quality and comfort I was interested in. After telling him, he recommended a Brooks Women Trace 2 Run. After trying them on and walking in them, I decided to purchase them. He was a well mannered and very knowledeable. This young man's name is Cannon. My wonderful experience with Cannon meant so much, I will continue shopping at this same store and recommending others.

Dick's in Lincolnwood, Chicago thanks good customer service and many options to choose from for any sport.

Very upset again with the customer service at the Di cks at Midrivers mall- young guy walking right around us , with an employee shirt but ignoring us totally- we needed help with the 180. Baseball gloves he wasn’t interested and I ask him if he get help for us and he called for help on his radio and the said all our gloves are right here - seriously !!! We went across to Academy - I’m sure Academy was happy to take my money 💰 and your reward program is the worst!!

They sold used nike shoes as NEW. Order 2 pairs and both worn and abused. NOT OKAY

I purchased a NorticTrack EXP7I with one month free IFIT. Never did get my free month membership! Customer service of DICK’S sporting goods were very polite but were not able to help. Was told to call IFIT. IFIT was VERY rude and no help at all!! So if the month membership is a deal breaker don’t buy a NordicTrack.

Whatever you do, do not purchase anything from this store. I am out of $2000. The product started malfunctioning after 2 weeks of owning it. The customer service will not help you! They will transfer you over and over again until you are completely frustrated and give up. They will make excuses as to why they can not help you. I am basically out of $2000. Please go to Amazon or somewhere else. I wish I had seen these bad reviews prior to making a purchase from this store. If you don’t want to get ripped off! Go somewhere else!

Location: Coastal NC. We paid for installation of a basketball goal purchased from Dick’s Sporting Goods on December 16th, 2022. I started calling DSG/Select Express on 01/10/23 because we had not heard one word from Select Express after paying Dick's Sporting Goods for installation service. On 1/10/23 I advised the man I spoke with that 811 still had not been out. He said he would get 811 out immediately, and get back to me about an installation date within 24 hours. I never heard back from him. On 1/20/23 a “technician” from DSG Select Express called to tell us that he was on his way to begin phase 1 of the installation. This was the first time I had heard from DSG/Select Express since 1/10/23.... no one called in advance to tell us he was coming. We advised him that 811 still had not been out to look for underground pipes/wires. He told US to call 811. According to the contract, DSG/Select Express calls 811. We called 811, spent 40 minutes on the phone with them to get 811 come out, and then DSG/Select Express told us it “doesn’t count” unless they call 811. I received multiple calls/texts asking for feedback on our Phase 1 installation . I responded to all to tell them the technician had never been to our home. I later discovered that the technician FORGED MY NAME on a document to claim he had completed Phase 1 of the job. I have spent hours on the phone with DSG support over the last few weeks. Those hours of my time have produced no progress in getting DSG/Select Express to come and do the work I’ve paid them to do. Every phone call gets me to a new person, and I have to explain the same story over and over again. Every “customer service” person I speak with tells me that phase 1 of the work has been completed, despite the fact that their contractor has never been to my home, and no work has been done. On 01/01/23 I received a phone call from June in the DSG Escalation department. I told her that I wanted to cancel my order. She agreed, apologized, and told me I would be refunded that day. It is now 02/08/23, and the order shows as cancelled, but I still have no refund. I emailed DSG on 02/03, 02/05, and 02/06, and they never responded to my emails. Here’s the best part….. I tried to post this same review to the DSG web site, and I received an email stating that they couldn’t post my review because it didn’t meet their website guidelines.