Philip
GET A NEW INSTALLATION CREW!☹️
No issues with the stores I actually like D's! The issue is their third-party delivery company, aka, AIT Worldwide Logistics. They were to do a haul-away of a treadmill and put together a new treadmill which I purchased from D's and was already at the house. AIT never showed up - no calls, no texts, no emails. No show. We were left waiting for seven hours. After much ado, AIT sent the technician several days later, late in the day. The tech, for his part said, "I have been on the go since 4 a.m. I'm tired." He stated, "I have only been working at this company for a week, I work elsewhere full-time." As for the treadmill installation, he used an impact wrench and rounded off the bolt heads. On one large bolt, he stated he needed a #40 torx bit, which he didn't have and proceeded to use a hex tool that wasn't the correct size, again causing the bolt head to be stripped. I informed the technician that, I would contact D's and have them send me a new treadmill if he didn't replace the damaged bolts. AIT's management is horrendous, they promise phone calls that never occur - I'm still dealing with this matter and have spent a ridiculously inordinate amount of time, not to mention the aggravation, annoyance and inconvenience. Bottomline: I will never purchase another piece of fitness equipment from D's Sporting Goods as a result. I would not recommend based upon my personal experience at this point. BUYER BEWARE.



