DICK'S Sporting GoodsReviews of dickssportinggoods.com

Website forces app usage, app refuses to connect personal info required to make purchases while website works perfectly fine. First customer service call was over 30m and wasn't even logged. Second 30m call was "promised" to be escalated, sent them screenshots of issue, after 5 days still hasn't been addressed and multiple follow-ups for update have been completely ignored. Will not shop at Dicks again. Update: going on 3 weeks now, getting ghosted by customer service. I am beginning to think just like the first calls I made that no ticket was ever opened. App still doesn't link to my information and can't be used. Gave me "points" that didn't reflect and couldn't be used, took 4 days to reply to that and then claimed it was a coupon that needed a code for the app I can't use. Absolute worst customer service I've dealt with in a long long time.

Becarfull with these store when shopping online,they advertise sneakers for low price and in sale but is all a big fat lie. I wass looking for some baseball cleats for my son on size 8.5 and some how DICKS SPORTING show up with a nice and good price ranging from 25 dollars to 35 so I decided to shop.but the trick from that store is like these.the price is true and real but they dont have no sizes or shoes only the price.that is a scam big scam.whoever I decide to keep searching and finally found one for 38 dollars but size 9 and they dont want to shipped if I dont buy a 2nd pair. So I decide to biy a 2nd pair for 55 dollars size 8.5.they say it will be there in two days ,its been 5 days and still waiting on those shoes. So just be alert when shopping for DICKS SPORTING GOODS THAY FALSE ADVERTISING AND SCAMING PEOPLE. The good reviews are 100% FAKE,FAKE,FAKE.

The gentleman is bikes was so helpful in helping us pick out a bike for our grandson!

Just today, I purchased a couple pairs of sneakers at the Dicks store in Erie, PA. Dillon was extremely helpful, and really seemed to know his stuff when it comes to the shoe merchandise. That seems to be a rare thing these days, so i wanted to acknowledge him. I've had good success finding what I want there.

I ordered a pickleball paddle online & they delivered a (clearly) used one. I returned it & ordered another, crossing my fingers that they would deliver a new one. They did, but they refund only after 21 business days! Compare that to Amazon which refund same day (to your acct) or w/i a few days of receiving the merchandise. Do they think that I will ever buy anything from them again, online?

The service was good, polite and just fine. The prices are 25 to 50% OVER full blown retail!! YIKES got a nose bleed in the Nike section! Either Nike is crazy or D ick sporting goods prices are crazy. $120 for golf pants???

I'll never shop at a Dicks store again. I bought a pair of running shoes late on a Sunday (last week) after trying on several pairs. Took them home, wore them outside for a few minutes and discovered they were uncomfortably narrow. I had not noticed this while in the store so I returned them to the store on that Tuesday and was declined because they had been worn outside. For a billion dollar chain Dicks has really gone down hill fast. Their return policy is cheap and clearly never discussed with customers when buying shoes. Either train your sales people to tell everyone they cannot return shoes whenever they have been taken home (and touched the ground) or put some signs up that warn the customers in the shoe section! Also, as an FYI, I've been to three Dicks stores in a week and I can tell you all of your stores have 5 times as much baseball gear for boys compared to the softball gear for girls. My family will find somewhere else to buy all of our sporting equipment. Dicks has become too much of a hassle. Cheers, a very disappointed ex-customer

Prices are way higher than other places. It's crazy how much more expensive the mark up for items are. Way overpriced and the stores feel like a outlet mall vs an actual sporting goods store.