DICK'S Sporting GoodsReviews of dickssportinggoods.com

This is my first time ordering from Dicks online. I order 5 Stanley Cups. They keeped canceling my order on the day it was supposed to be delivered. After 3 long weeks of waiting they only send 2 out of 5 items in my order. Very disappointed.

I ordered a treadmill and used their delivery service. Their delivery service contacted me and they set the date. That day came and went and no delivery. The delivery service called and said they are at this store for pickup but the store had sold the last one so they couldn't deliver. I purchased it weeks ago and they had it in stock when I bought it. Called customer service and they where no help. Basically said o well. I looked around at other stores while on the phone and found 7 at another Dicks that was within several miles of this store. They didn't care and I still have no clue if I'm going to get what I ordered because they do not communicate. Might is well be talking to AI with their boiler plate responses and inability to help. This has been a horrible experience and I strongly suggest going to a different store. Update: the failed delivery was Jan 16th and they got the item back in store on Jan 19th but now the soonest the can deliver is Jan 29th. I ordered this on Jan 7th and it was in stock. Today is Jan 21 and based on my many calls I doubt I'll get it this month. I should have ordered from a different company. It may have looked like a good value but the time and effort I've had to put into this ate up any of the savings I was going to get by buying through them. My time is worth something too and I shouldn't have to be writing this review but if it save one person from the stress of buying from Dicks it will be worth it.

Ordered a Smartwool baselayer, but 2 days later got an email saying it was out of stock and my order was cancelled. Later I check and see it is in stock, and contact them and ask for a reorder w a price match to the original order price (the one that was cancelled). I was told no, it is beyond their 14day window for this. Crappy way to treat a customer! REI treats customers better!!!

Was given a gift card as a present,when i went to use it there weren’t any funds available.Called customer service and they told me after 50 minutes on the phone that i had to call cvs since it was purchased there. I call cvs and they look into it and say they just activate the card anything further i have to go through Dicks. I call Dicks back and they tell me no i have to go through cvs even though the law says the third party vendor is not responsible for it and that the name on the gift card is the responsible party.So basically don’t get a dicks gift card because they don’t guarantee its safety!!

1 ESTRELLA ES DEMASIADO. SON UNA ESTAFA NUNCA ME HA LLEGADO EL PEDIDO NO LES COMPRES!!!

Placed an order online for in store pickup. I went to the store to pick up the order, but they only had one of them. I got another one off the shelf (??), but the clerk would not recognize the fact that I had already paid for both, so I had to pay again. Then they closed and locked the store and refused to open the doors. They made me leave by a back door which opens onto a poorly lit parking lot and dark sidewalks. I had to walk all the way around the building outside in the rain to get back to the mall entrance where I came in. I am a senior citizen with leg and foot problems that made walking this extra distance a painful experience. The young man who claimed to be the manager was totally unconcerned that they had bungled the order, and been extremely rude to a customer. I want to be sure this order is completely refunded. Dicks owes me the price of the second undelivered item. I will be filing an ADA complaint with the federal government, and writing to mall management about this onerous and arbitrary behavior. Unable to contact dicks support. Nobody home.

I recently purchased a $200 carry‑on suitcase from their online store and have yet to receive a usable bag. The first suitcase arrived with a broken interior zipper slider of the major compartment before its first use, making it unusable. Customer service arranged a replacement, but the “new” suitcase arrived in a damaged box, missing the dust bag, and with visible scuffs, scratches, and discoloration on the shell. To resolve this, I contacted customer service via online chat and spent over an hour explaining that I had received both a defective original suitcase and a damaged replacement. Instead of simply providing a proper new replacement at the original price I paid, I was told I would need to pay the current, higher price for another replacement. The representative even “joked” that they were happy to offer me the same discount their teammate had applied previously, which only brought the cost back to what I had already paid, as if matching my original price was doing me a favor. In the end, there was no meaningful resolution: I was left with two unusable suitcases and a suggestion that I pay more to fix a problem entirely caused by the condition of the products they shipped to me. This experience has left me with the impression that the company does not stand behind its products, does not value customers’ time, and is willing to treat a warranty/defect situation as an opportunity to charge a higher current price rather than honor the original purchase.

I'd give no stars if I could. This company is an absolute scam. Don't deliver the ordered item, then continue to make excuses about sending a refund.