Blick Art Materials, LLCReviews of dickblick.com

Response from Blick Art Materials, LLCFeb 19, 2020

We are terribly sorry for the delay in receiving the gift card order and for the lack of empathy regarding the delay. You did place the order before our cut off time and regretfully the order did not process in a timely matter, and that was all on Blick. The refund of the express shipping fee has been issued as the gift card order did not arrive on time. The refund should appear on the statement within 3 business days. We will work on our internal process to prevent this issue in the future and hope that you and your loved ones do shop with us again!

Response from Blick Art Materials, LLCFeb 6, 2020

Thank you for your feedback! We're happy to have been able to supply the products you were looking for, and we appreciate your business!

Response from Blick Art Materials, LLCFeb 3, 2020

We are very sorry to hear that you didn't receive any of the emails that we sent to you, and also that your order was damaged in shipping. We are happy to replace your order and you should be hearing from our Customer Care team very soon!

Response from Blick Art Materials, LLCFeb 6, 2020

We are very sorry to hear that you had a frustrating experience with items that were out of stock at the time of your order. We do display icons on the product pages to indicate the available status of each item. The item status for each item is shown again in your shopping cart and again on the order confirmation email we send. Out of stock messages are displayed in red font. Also, we do also include messages in the cart for items with low stock, displayed as “2 Available, Order Soon…”. We truly appreciate your feedback though and we will review our process to see if there is some way to better indicate when items are out of stock. Regarding when out of stocks items are back in stock; we have to rely on the vendor to provide us with the date that they expect to be able to deliver their product to us. Though we use a state of the art inventory system and reorder on a timely basis, it does sometimes happen that there are delays in delivering the product to us, resulting in the item being out of stock and sometimes not back in stock on the date we were expecting them. Usually, if a vendor proves to be unreliable on a regular basis we will find a different one, but for some products, there are no alternative vendors which is the case for your backordered item. There is only one source for that particular product so we don’t have any alternative, unfortunately. But unlike some vendors, we do allow out of stock items to be placed on your order, rather than removing them from the order requiring you to check back and make a separate order when they do become available. This locks in the price of the item at the time of the order, plus we don’t charge additional shipping if backordered items result in multiple shipments for an order. Backorders are filled first when more stock is received, and we don’t charge you for the backorder until the item actually ships, so you can easily cancel without needing to wait to for refunds, etc. Again, we appreciate your feedback and hope you’ll give us another try in the future.

Response from Blick Art Materials, LLCFeb 3, 2020

Thank you for the four star review. We're happy that you enjoyed your experience with us. Thank you for choosing Blick!

Response from Blick Art Materials, LLCNov 18, 2019

Thank you so much for the five star review, Nicole! We are happy to hear that our efforts to ensure your satisfaction in the past were successful. We look forward to continuing to provide you with our high level of service in the future. Thank you for being our customer!

Response from Blick Art Materials, LLCFeb 3, 2020

Thank you for your recent order. Although Blick and Utrecht are under the same management, certain things are handled separately for various reasons, including company reviews. Please accept our apologies for the issue you experienced with your Utrecht order. When an order is placed using PayPal payment, an authorization is created which puts a hold on the funds. When the order attempted to ship, we attempted to charge against that authorization. PayPal did not allow the charge to go through. At that point you contacted us to remove the shipping charges and to try again. Due to a system glitch between us and PayPal, instead of charging against the original hold, it created another hold on the funds. Please be assured this is not a common occurrence. When it does happen, if we void anything off of the PayPal payment, they will consider the order voided and they will not allow us to charge for the merchandise that we ship. Our contract with PayPal, states that we must obtain the requested payment for shipped items before we can request a hold removal. Once the order shipped and it was charged, we successfully removed that additional hold as promised. Our apologies that it took longer than intended. We also resent the items missing from your order due to the damage that occurred in shipping. If you have any further issues, please contact us so we can do our best to make your next experience better. We do appreciate your business.

Response from Blick Art Materials, LLCAug 23, 2019

Thank you for this feedback. We are sorry to hear that you found our international shipping information confusing. Our website has an entire page dedicated to explaining the international shipping process in detail. In order to calculate shipping fees, the forms on our website require a US ZIP code to be entered, and will not provide estimates for international addresses. International orders are never charged without approval of the actual shipping charges. The international shipping prices we provide are the actual charges quoted by the available shipping services and is actually discounted pricing. Please feel free to visit the USPS and FedEx websites and use their shipping calculators to view the current international shipping prices for packages. Because of the large variety of products we sell, many or which are oversize, contain chemicals/hazardous components that may be regulated, are very heavy, or may have other restrictions based on the destination country, our website is not currently able to automatically calculate accurate international shipping charges, however we are working on integrating an international shipping app that should make it significantly easier to complete international orders in one process. In the meantime, our sister site Utrecht Art https://www.utrechtart.com/ already has an international shipping app to calculate international shipping, taxes, etc and offers most of the same products. Both sites use the same item numbers, have the same pricing, and you can enter item numbers directly in the cart to speed things up if you like. We hope this is helpful!