Blick Art Materials, LLCReviews of dickblick.com

ORDER# 23131675. While shopping, it’s very unclear, as to what’s actually in stock. Had to cancel order# 23081379 because the items were back ordered, with an indefinite open ended date. Meaning, who know when it’ll be back in stock. This site is NOT user friendly and processing time, is excruciatingly slow. As a commission based artist, it’s imperative, that my orders are processed and received, in a timely fashion. This company, just doesn’t express the same urgency. It took 11 days, for me to acquire a tracking number...it took a total of 13 days for the order to complete. Plus their brand canvas is not the best quality. I could do a better stretch myself, by hand! I had to tighten up, every single frame, I’ve purchased from them. I understand, given our current pandemic situation, that things are taking just a bit longer...however... be UPFRONT on your ridiculously slow turn around time...and respond to your emails. This will be my one and only purchase from DickBlick...ever. Extremely disappointed.

I purchased a 906 etching press several months ago and it was a great little press with one problem. The blankets would pull to one side after several pulls and I would then have to reset. I kept trying to adjust the tension and ended up with a damaged turn screw. Spoke with tana this morning and she has issued me a return label and will be sending a new press first so I can use shipping box to return the damaged press. This is terrific customer service. Tana you’re the best

I thought my prior issue was all solved. After writing my first post I filed a complaint with the BBB. To make a long story short Blick Art Materials said I could keep the paint as an apology. This was about three weeks ago. Now my bank has reversed the decision and charged me once again for the paint. Now overdrafting my account. I will never buy anything from Blick Art Materials ever again. I sincerely hope this doesn’t happen to someone else.

Screwed up a two item order. Ordered clay and a clay tool. While waiting for Blick to ship I ordered same clay from Amazon and it shipped right away. Ended up ordering the clay from amazon three separate times while waiting for Blick to ship. When Blick order finally arrived they had forgotten the clay! Packing slip said both items ( clay and tool) were shipped together but it was just the tool in an envelope. Seriously how is it possible to screw up a two item order? I called Blick and they thought they had mailed the clay. In the envelope that I received? Seriously?? They said they would send out the clay but now I have to wait another week. It’s already been two weeks! Are you guys mining the clay yourselves?! I’ve been a Blick customer for 20 years but I’ve had enough.

I placed an order with Blick on May 26. I've never ordered from there before, but my friend recommended it so I placed an order. I payed and extra $3 for faster shipping because I was in a rush. The website said that it would take 5-6 days for processing time, and 2-4 days for shipping. I understood this, because of the pandemic going on. However, it took a week to process. I thought that wouldn't happen again, and the rest of the process would have no delays. I was wrong. The estimated arrival of my package was today, June 5th. On June 2nd, they emailed me saying that my delivery date was updated to June 6th. That was only a one-day delay, so I didn't mind. But then, I receive an email today saying that it was delayed again to Monday. Of course, there's a bunch of storms going on in the area so this was expected. I'll keep everyone updated!

My wife ordered 86 dollars worth of supplies over a week ago and today it may of shipped, I don't know, but I was charged twice.. As with others on this site, they say it is just authorizations and not funds are transferred. No help from any of the customer service people and a supervisor. I had to go to the bank and file a dispute which can take days to see your money. I understand the banks issue, but Blick shoud be able to reverse this. Their mistake. Even though the money is still pending, I have no access to it. They really need to fix this issue of double and triple charging. Simple thing to do. So no help and no offer of even a gift card. I know the Covid19 is causing delays in shipping and staff issues, but this issue of double dipping is wrong. If I didn't call and get the run around of no help, would I have lost my money or taken weeks or more to see it. Don't recommend dealing with Blick.

Two weeks out from order an my bank account has now been hit with three charges from the company.

Just thought I’d share feedback on my recent experience. I placed an online order earlier this month, all the while knowing it probably would take longer to arrive given the current pandemic. This delay was also noted on DickBlick’s website which I appreciated. After about a week of having the order on hold via my bank account, it dropped off. Then the following day I get an email saying the order shipped. Two duplicate charges then show up on my bank account for the same order. Having not read the reviews on this website yet, I call to inquire about the duplication. The employee was nice, cordial, and took down my info to pass onto customer svc the next business day. (She only placed orders and couldn’t help with this issue) I’ll assume I’ll get the same response, as many others have, when I talk to customer svc tomorrow. I don’t doubt that everything will work out and the extra pending (mystery) charge will be rescinded. I’ve never had a separate hold, in addition to the billed amount, hit my bank account at the same time. Sure looks like there are many others that haven’t either. A little heads up goes a long way. I don’t need a magic eight ball to tell me that.