Blick Art Materials, LLCReviews of dickblick.com

I ordered a $200 gift card on 6/30 that was due to arrive between 7/5 and 7/10. I received notice that it had shipped on 7/8. When it didn't arrive on the 10th I contacted them and was told I had to wait till the 14th to file a claim. "Unfortunately we are not able to track physical gift cards unless they are shipped with FedEx Fast 2 Day or Overnight services. Our standard shipping of a physical gift card is guaranteed in 7 to 9 business days via your local mail carrier." - something they don't tell you till after the package is shipped. THEN on the 14th they tell me "Normally we are not able to issue refunds on gift cards." "If it would be a satisfactory resolution, we can certainly re-issue the gift card as an e-gift card, which can be re-issued in as little as 30 minutes to 45 minutes during our normal business hours (Monday through Friday, 8 AM - 5 PM CST) to your email or an email of your choice. Please let us know how you would like to proceed. We look forward to your reply." This gift card was a time-sensitive gift. Re-issuing would not help and I demanded a refund. It took 3 days to receive notice that a refund had been issued and 2 days after that it has still not shown up in my account. What makes this worse is that I have had this issue repeatedly when it comes to shipping from Blick. It NEVER shows up near the date they estimate for delivery. They have given me close to $100 in $10 coupons to make up for the delays but have done nothing about the delay. To send out gift cards without tracking and then have the gall to say they don't refund gift cards - sent me over the top. I know I won't ever shop at Blick online again. But I'm even wondering if I want to shop in their stores. And better yet, they won't let me submit this review to their website.

Ordered online and package arrived in a timely manner, but I was very unhappy and disappointed over the Raphael Kolinsky watercolor brush which had a bar code sticker around the handle, and the glue is absolutely impossible to remove. So now my fine expensive brush has a very sticky adhesive handle and is very unpleasant to hold. I would return it if I lived in the United States, but since I am overseas that's not a possibility.

As per just about every other review... minutes from receiving my package via the slowest method in existence.. annnnd it's DAMAGED. Now I will have to wait for the whole thing to go through whatever process that will take probably another 3-4 weeks to get sorted. GOD I HATE YOU DICK BLICK

I have been ordering supplies from Blick for some time with no problems except slow shipping. Until this last week when a collection letter was received at my business address, not my mailing address. Turns out the payment never went through, and I see there are others this has happened to. Blick is trying to say these orders are declined but mine IS NOT. It still shows pending on Paypal. Now they want me to figure out how to take care of this and are treating me like I scammed them. HERE'S A THOUGHT, DON'T SHIP TILL YOU RECEIVE PAYMENT LIKE EVERY OTHER BUSINESS ON THE PLANET. I've had many, many transactions that have gone through fine that day and since. Now they will not accept Paypal from me, which I never agreed to pay another way. No one will answer my emails, and I keep playing phone tag on the telephone. And they still act like this is my fault? Blick, my card/Paypal didn't decline it, it's a problem on YOUR end so how about a sorry for your mistake and figure out how to make it right and convenient for me? Like I want to spend my afternoon fixing your mistake? Last order from me because I'm not risking dealing with this mess again.

I wanted to cancel an order 5 hours from when I submitted an order and was told the order had already processed (on a Saturday). Give me a break. I have had this happen even when I immediately asked to cancel an item. Blick you suck. I won't buy anymore from you.

Mask mandate lifted, however masks still required and limited capacity. I took my business elsewhere. I choose Michael's now.

The shipping is incredibly slow! I ordered a similar package from Jackson’s in the UK and it made it to me in Nashville, TN faster and for less money than Blick coming from Illinois. It’s just laughable.

The second worst customer service that I have ever encountered. Avoid at all costs.