Blick Art Materials, LLCReviews of dickblick.com

I went into the Blick Art Materials store at 1600 Broadway in Seattle, WA, for the first time on 3/29/22. I was immediately greeted by a man who asked if he could help me find something and as he was speaking he coughed in my face--with no effort to turn his head or cover his cough. This was days after a mask mandate had been lifted. I grabbed the items I wanted and got out of there as quickly as possible. Actually, I didn't get exactly what I wanted as I was too disturbed by that greeting.

Saturday I awoke to Bank Alerts, Insufficient Funds, and Declined Payments. Without notice, Dick Blick put a hold on my account for $1,172.04. Why? … The day before Blick charged me $596.74. Blick miscalculated by charging for a $21.44 brush that they did not actually have in stock. No problem, give me a $21 credit. Its not an issue for me! Right?! One brush, a $21 value, no biggie! No! Amongst themselves, the next day, Blick decided to charge my account an additional $575.30 together with the $596.74 hold totaling $1,172.04., on a Saturday. An account hold for five business days plus two weekend days with absolutely no notice! Was I able to straighten things out over the phone? No! They told me, “that’s our policy.” and “we don’t have to ask or tell you how often we bill or for how much we bill.” I explained that I was a 25-year loyal customer, never having any disputed charge. They responded, “well, we have no control over your bank. You must be confused about billings and holds. Call your financial institution on Monday.” Update after a week’s mess: I paid Blick $596 for “In Stock and Reserved” items. I have the confirmation to prove it. The next day Blick noticed that they did not actually have one $20 paintbrush for which I paid. No big deal, a total non issue for me, I paid in full, so what? … Blick’s “solution” to that insignificant $20 brush was to put a total hold on my account for $1,172.04. For 25 years I trusted Blick with my credit card and debit card. They violated that trust. Without ever even trying to contact me, they turned one silly brush into an alarming Saturday of chaos with bank alerts, insufficient funds, and denied payments. Customer service and the billing department are inept. The mess they created was for me alone to spend a week in damage control. Blick turned my $20 credit into a $1,172 fiasco. Will you just forget the stupid brush? No! Will you accept the $20 from me as a gift? No! Can you throw in any different brush at like cost? No! Can I give you another credit card if you are insistent on billing? No! Then I want to cancel the order! No! Why is “no” the only answer? Because, “It’s not our policy to contact you … we do it for you.” By the way, the website states, “order open” but we already shipped it yesterday. We have no car, our grocery order and delivery was denied on Saturday because Blick held a total that exhausted our account balance. Blick finagled with, “the bank is the problem,” “the website is the problem,” “Your confusion about billing is the problem,” “transactions offset,” “we don’t charge for items not in stock” and finally Blick concludes, “We have done nothing wrong with this transaction.” Even after a week, I still can’t fully believe it; a ridiculous, insignificant, $20 brush transformed into a $1,172.04 debacle. I was a twenty-five year customer. Buyer beware, I hope my rant gives you pause to investigate Blick’s customer service before giving Blick your payment method.

I ordered 10 tubes of paint and some art pens. They arrived quickly and are of good quality plus the price was right. I will buy from their online store again for sure and recommend that you do, too.

Blicks materials are always on point. Good quality and quick service. They also have great prices.

Always a great experience. Sales associates are great and when I order online my things come right away

First rate service Clear concise description of item for sale Easily navigated web site Prompt response when an item was damaged en route

The website is easy to navigate, the prices and selections are great. Fast shipping thanks again

Great service both in person and online. Their prices are very reasonable and I have received all my online orders very quickly considering everything that has been going on in the last 2 years.