Diamonds DirectReviews of diamondsdirect.com

Mary Beth always makes the buying with DD a positive experience. Highly recommend letting DD take care of any jewelry needs you may have.

I had the most wonderful experience at Diamonds Direct. Maddy helped me redesign my wedding band and diamond engagement ring. She was so helpful and really listened to me carefully and offered great advice and took so much time with me. She even had her designer do a wax rendering and I could try it on!!! Didn’t know that was possible!!! We texted back and forth and she is like part of our family now!! I highly recommend Diamonds Direct, ask for Maddy!!!❤️

Often times, businesses that take the time to make you feel special will always get my as a repeat customer, Diamonds Direct Atlanta will have a customer in me for many years. I want to start of by saying my wife is usually not one to be surprised, however Rachael made both my wife and I speechless. Rachael was amazing from our first interaction, she was patient with me as I wasn’t sure how I wanted to surprise my wife for our upcoming anniversary. After some back and forth Rachael found the perfect diamond to upgrade my wife’s ring. Rachael was able to look up the size of the original ring, find the same style ring and the perfect diamond to celebrate our union and the family we have built (3 beautiful girls). Rachael, was amazing, communication and attention, and expertise was great. I told my wife we were going to get her rings appraised for insurance, Rachael welcomed us and walk us through and took the rings to get cleaned. Rachael bought out her upgrade ring and she was very much amazed at the diamond select, color was amazing. Thank you very much Rachael for making my wife feel special, and making both Valentine’s Day and our upcoming anniversary special.

We made a large purchase of vacuum cups and the height would not work with our set up. We returned the cups for credit. Diamond Direct took the cups back Inspected the cups and never issued the 6000.00 credit. three years later they sent me a few hundred dollars in product and are now ghosting me again. They will sell you stuff but God Forbid you need a return credit. Screwed us for 4500.00

We took two rings in to request work done, one we purchased at Diamonds Direct for resize and one we already owned but brought in for repair. Their service representative, Kimary Bourett, took amazing care of us from the first time we walked in until she personally called us to let us know the work was complete and the rings were ready for pick up. She was courteous and professional and took wonderful care of us. Thank you, Kimary!

If you are shopping for a diamond, you should be fully aware of the 4C's. But they are actually 5C's. The fifth C is for Confidence. You want to shop at an honest and reputable business. Diamond Direct is the place, the whole staff was great, but we had the pleasure to deal with Ms. Laura Powers and Julietta (technician). Laura was able to find the perfect set for my wife engagement ring and Julietta custom fit it perfectly. Three of the six prongs of my wife original diamond broke, they were so kind to make a new set of prongs and set the diamond free of charge! (easy $150-$200 job). Diamond Direct has large selection of diamonds in store and online, but the customer service and prices placed them way ahead of the competition.

Just moved to the area 3 1/2 years ago and wasn’t sure who to trust with my diamond. My setting broke, for the second time, and wasn’t sure whether to repair again or get a new setting. I was nervous than a new setting would not look as good as the broken one Bo took a look at the setting and we can fix it but it will break again. He suggested having a custom one built that looked exactly like the broken one. He took some pictures and sent it to a jeweler who could create it. It came out beautifully! Who knew? I now have my new ring back and love it! Just wanted to say how friendly and helpful everyone was Will definitely do business with them again.

I would like to recognize Leslie for her excellent knowledge and professionalism in guiding me to the purchase of my beautiful diamond earrings! Leslie showed me many options that fit my requests and made suggestions that helped me make the perfect selection. Thank you for a wonderful experience!